Dental Front Office Coordinator - Prime Dental Associates - Johnsburg, IL

We are a friendly, patient-centered dental practice focused on excellence in both clinical care and customer service. As one of our Front Office Coordinators, you’ll play a key role in helping patients understand their benefits while keeping our schedule and finances running smoothly. Key Responsibilities: Greet patients, manage check-in or check-out, and create a welcoming front desk experience Answer phones, schedule appointments, and confirm visits Handle all insurance verifications, authorizations, and breakdowns prior to appointments Accurately enter and update insurance information in patient charts Maintain accurate patient records and handle administrative duties Coordinate with clinical team to ensure smooth patient flow Address patient inquiries with a helpful, solution-focused approach Submit dental insurance claims and pre-authorizations in a timely manner Follow up on unpaid claims and resolve denied claims professionally Calculate patient co-pays and collect payments at time of service Explain insurance benefits and financial options to patients clearly and confidently Reconcile EOBs (explanations of benefits) and post insurance payments Maintain up-to-date knowledge of insurance policies and billing codes Coordinate with the clinical team to ensure treatment plans reflect accurate insurance coverage Qualifications: Minimum 1 year of dental front office or dental insurance billing experience required Strong knowledge of PPO dental plans, claim processing, and insurance terminology Experience with dental software (Dentrix Ascend preferred) High attention to detail and accuracy Ability to multitask in a fast-paced environment Excellent verbal and written communication skills Professional, positive, and team-oriented attitude Job Type: Full-time Pay: $18.00 - $23.00 per hour Benefits: 401(k) 401(k) matching Employee discount Paid time off Experience: Insurance Billing: 1 year (Preferred) Treatment Planning: 1 year (Preferred) Work Location: In person

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