Dental Office Assistant - Heartland Dental - Rockford, MI

Rockford, MI Hybrid Front Office and Dental Assistant Role! About Meadow Creek Dental Care Meadow Creek Dental Care in Rockford, like each Heartland Dental supported practice, is unique to the community they serve Located at 131 and 10 Mile Rd, in front of Meijer Training and development opportunities with the latest technology and techniques Monday - Friday schedule Why Heartland Dental? Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Dental Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first. Benefits: Medical, prescription drug and vision insurance Free dental services for yourself and your dependents minus lab fees Life and disability insurance Monthly and quarterly bonus opportunities 401(K) retirement plan Monthly and quarterly bonus opportunities 6 paid holidays annually, 2 weeks paid vacation (after one year of employment) Continuing education provided and endless growth opportunities Clinical Responsibilities: Greet and welcome patients from the start of their dental journey, as well as sustain patient comfort and provide appropriate education throughout treatment Conduct a thorough review of the patient’s health history in order to provide quality care Take and process x-rays and other diagnostic assessments (iTero 3D scanner, digital photography, etc.) Provide superior chairside assistance (i.e., four-handed dentistry) to supported dentists during a wide variety of procedures in accordance with the state dental practice act Utilize Dentrix for patient scheduling and record keeping Prepare treatment room with strict adherence to safety protocols and following OSHA & CDC recommendations Manage supply and inventory levels, as well as place and expedite orders as needed Partner with the providers and team to implement Heartland Dental systems and maximize office workflow Front Office Responsibilities: Greet and welcome patients as they enter the office to create a great first impression of our team Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies Utilize Dentrix for patient scheduling and records Schedule and confirm appointments for multiple providers in the office File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage Post insurance and patient payments and process accounts receivables Review treatment plan fees and payment options with patients Partner with the providers and team to implement Heartland Dental systems to optimize office potential Minimum Qualifications Working knowledge of dental procedures and terminology Experience working in a fast-paced and customer-centric environment Excellent communication and organizational skills The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards. Preferred Experience 1+ years of experience in a dental setting Dentrix or other dental software experience Physical Requirements: Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position Prolonged periods sitting and standing Must be able to lift and carry up to 45 pounds at times Availability to attend virtual training sessions (or in-person) periodically throughout the year As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in the state of FL & TN. At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.

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