Permanent Dental Receptionist / Front Desk Job in Richmond, VA
Overview Join our dynamic healthcare team as a Dental Assistant/Receptionist, where you'll be the friendly face and efficient organizer that keeps our dental practice running smoothly. This vital role combines clinical support with front desk responsibilities, ensuring patients receive exceptional care and service from the moment they walk through the door. Your energy, attention to detail, and passion for helping others will contribute to a positive patient experience and the seamless operation of our clinic. Responsibilities Greet patients warmly, verify insurance information, and assist with patient intake processes Schedule appointments using dental practice management software such as Dentrix or Eaglesoft, ensuring optimal clinic flow Prepare treatment rooms, sterilize instruments, and assist dentists during procedures with dental terminology and clinical support Manage patient records accurately within Electronic Health Record (EHR) systems like Meditech, Epic, or eClinicalWorks Verify insurance coverage, perform insurance verification, and handle medical billing using CPT coding, ICD-10/ICD-9 codes, and Meditech or Athenahealth platforms Review documentation for accuracy and completeness, ensuring compliance with HIPAA regulations and health information management standards Answer multi-line phone systems professionally, provide excellent patient service, and handle inquiries with proper phone etiquette and clerical support skills Skills Extensive experience with medical collection processes and medical billing procedures Proficiency in EMR systems such as Epic, Meditech, eClinicalWorks, or Athenahealth; familiarity with dental management software like Dentrix or Eaglesoft is a plus Strong knowledge of HIPAA regulations, CPT coding, ICD coding (ICD-10/ICD-9), and medical terminology for accurate documentation review and medical office management Ability to perform insurance verification, medical coding, and handle Medicare-related billing processes effectively Excellent computer skills including Microsoft Office suite (Word, Excel), typing (10 key typing), and familiarity with multi-line phone systems Bilingual abilities are highly valued to serve diverse patient populations effectively Prior clinic or dental office experience is preferred; strong organizational skills in office management and front desk operations are essential Demonstrated customer service excellence combined with professional phone etiquette and patient service skills Experience working with hospital or healthcare environments enhances your ability to navigate complex health information systems Join us in delivering outstanding dental care while providing exceptional administrative support! Your dedication will help create a welcoming environment where patients feel cared for every step of their journey. Job Type: Full-time Pay: $16.00 - $26.00 per hour Work Location: In person
