Dental Receptionist / Front Desk - Join our North Central Family Dentistry – Central Phoenix

North Central Family Dentistry is seeking an experienced Dental Treatment Coordinator to join our high-energy, patient-focused team in Central Phoenix. This is not an entry-level position. We are looking for a seasoned dental professional who thrives in front office leadership, treatment coordination, insurance management, and patient communication.

If you love helping patients, staying organized, maximizing insurance reimbursement, and keeping a modern dental office running smoothly — we want to meet you.

Key Responsibilities

Front Office & Patient Experience

• Support daily dental front office operations including scheduling, confirmations, and managing patient flow
• Greet and assist patients with warmth, professionalism, and exceptional customer service
• Maintain accurate patient records using modern dental practice management software (Archy)
• Support the dental team to ensure an efficient, positive, and organized workday

Treatment Coordination

• Present and explain dental treatment plans clearly and confidently
• Help patients understand their insurance benefits and financial options
• Build trust with patients while guiding them toward completing recommended care

Insurance & Billing Management

• Prepare and electronically submit dental insurance claims promptly and accurately, including pre-authorizations, narratives, and supporting documentation
• Post insurance payments, contractual adjustments, patient responsibilities, and EOB details to patient ledgers with precision
• Monitor outstanding claims and generate aging reports
• Follow up with insurance carriers on delays or denials and pursue appeals to maximize reimbursements
• Maintain real-time account accuracy and support financial health of the practice

Qualifications

• 2+ years of experience in a dental office, treatment coordinator, or dental front desk role (required)
• Proven experience in dental insurance billing and claims processing (preferred)
• Strong understanding of dental procedures, CDT codes, and common insurance payers
• Excellent communication, organizational, and multitasking skills
• High attention to detail and comfort with dental practice management software
• Comfortable working in a modern, technology-driven (AI-forward) dental office
• Friendly, reliable, professional, and team-oriented mindset

Job Details

• Location: Central Phoenix (North Central Family Dentistry)
• Position: Full-Time
• Schedule: Monday–Friday | No Weekends (Flexible Schedule)

Pay: $20.00 - $27.00 per hour

Expected hours: 32.0 – 40.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Paid time off

Application Question(s):

• What special trait do you possess that makes you an ideal candidate for this job?
• What is your desired starting rate?
• What are your minimum weekly hours you are looking to work?