Dental Front Desk Administrator - Topsfield Smiles - Topsfield, MA

We’re looking for a reliable Office Administrator to join our team! Our ideal candidate has exceptional customer service skills, experience in dental administration, and a positive personality. Our private practice has served the community for 30+ years and treated generations of family members. We stress preventative treatment with thorough examinations to determine our patients’ complete dental needs. We’re a family-oriented team that emphasizes a healthy work-life balance and team culture. If this fits what you're looking for, we’d love to have you on our team! Duties and responsibilities should include, but not be limited to: Schedule patient appointments and make reminder phone calls as needed. Advise patients of practice policies and patient care procedures. Calculate fees, coordinate financial agreements, and process payments. Present treatment plans to patients to discuss options to help them understand better. Submit insurance claims and consistently follow up with dental insurance companies as needed. Collaborate with our outsourced insurance specialist to follow through on claims and appeals. Monitor and manage accounts receivable to ensure timely collections and maintain low outstanding balances. Update charts and patient records with x-rays, treatment plans, and insurance information. Share administrative duties such as filing, mailing, organizing, and patient file creation as needed. Follow privacy and security regulations to ensure records are stored securely Maintain facilities and equipment in accordance with hygiene and safety regulations including OSHA. Some of the perks: Paid vacation and paid sick time Unused PTO to be paid out at the end of the year 10 paid holidays per year Monthly luncheon during team meetings 3-4 day weekends depending on your work schedule (office is open Mon-Thurs) Complementary dental cleanings and treatment benefits Getting to work with one of the nicest doctors and the best, supportive colleagues Ideal candidates' resume would have (preferred): Basic insurance billing experience - we have an outsourced specialist who manages claims Dentrix Ascend experience - we'll be transitioning to Ascend soon. Requirement: Amazing interpersonal and communication skills with a can-do attitude. We're a NO NEGATIVITY zone :) Job Types: Full-time, Part-time Pay: $20.00 - $30.00 per hour Benefits: 401(k) Employee discount Flexible schedule Paid time off Experience: dental front desk: 1 year (Preferred) Work Location: In person

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