Patient Coordinator – Scheduling & New Patient Leads (Dental Office) - Dr. Z Smiles - Pembroke Pines, FL

Dr. Z Smiles is a modern, technology-driven dental office focused on delivering high-quality care and an exceptional patient experience. We specialize in advanced treatments such as dental implants, smile design, Invisalign, and comprehensive dentistry. We are growing and looking for a Patient Coordinator to manage new patient leads, respond quickly, and help guide patients into the office with professionalism and care. Position Overview This role is responsible for handling incoming leads (calls, texts, online forms) and converting them into scheduled appointments. You will be the first point of contact for many of our patients—your communication, tone, and responsiveness will directly impact the growth of the office. This is not a sales role, but it does require confidence, organization, and a strong sense of urgency. Key Responsibilities Respond to new patient leads quickly via phone, text, and CRM system Schedule appointments efficiently and accurately Provide a warm, professional first impression to every patient Confirm and follow up with patients to ensure they show up to their appointments Maintain accurate notes and updates in the CRM system Communicate clearly with the front desk and clinical team Handle patient questions with confidence and professionalism Follow up with unscheduled or missed leads What We’re Looking For Strong communication skills (phone, text, and in-person) Friendly, professional, and patient-focused attitude Organized and detail-oriented Able to work in a fast-paced, high-volume environment Comfortable using computers and CRM systems Reliable, punctual, and accountable Preferred (Not Required) Experience in a dental or medical office Experience with scheduling or patient coordination Bilingual (English/Spanish) This Role Is NOT For Someone who prefers a slow-paced environment Someone uncomfortable speaking on the phone Someone who struggles with urgency or follow-up Someone who wants a purely administrative/back-office role Compensation Base salary: $2,800–$3,000/month (depending on experience) Performance bonuses: $15 per patient that shows up to their appointment $75 per treatment case started This role offers strong earning potential for candidates who are organized, responsive, and consistent with follow-ups. Why Join Us Growth-focused, modern dental office Supportive team environment Clear systems and training provided Opportunity to grow with the company as we expand How to Apply Please submit your application along with a short answer to the following: How quickly should a new lead be contacted after they submit a request? How comfortable are you speaking with patients over the phone? Job Type: Full-time Pay: From $2,800.00 per month Benefits: Employee discount Work Location: In person

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