Patient Care Coordinator

About Our Practice

Van Ness Dental Care is a quality-driven dental office located in the vibrant Lower Pacific Heights neighborhood. We are a patient-focused practice dedicated to providing high-quality, gentle, and personalized care. Our mission is centered on clinical excellence and preventive dental health.

We are currently seeking a welcoming and highly organized Patient Care Coordinator to join our growing team. In this role, you will be the face and voice of our practice, ensuring every patient feels valued from the moment they call or walk through our doors.

The Role

The Patient Care Coordinator is a vital position within our practice, responsible for both front desk operations and schedule optimization. You will create a warm, seamless patient experience while taking full ownership of the daily production schedule for both the dentist and hygiene team.

Your focus will be on building an efficient, well-paced day that minimizes downtime, supports clinical excellence, and ensures every patient interaction reflects the high standards of our practice.

Key Responsibilities

• Patient Experience: Greet patients warmly in person and over the phone, delivering a high-quality, personalized experience from first contact through checkout

• Front Desk Management: Maintain a clean, organized, and welcoming reception area while managing patient flow and clearly communicating any wait times

• Schedule Ownership: Build, manage, and optimize the schedule for the dentist and hygiene team to maximize productivity and minimize downtime

• Procedure Planning: Allocate appropriate time for procedures and proactively adjust the schedule to accommodate emergencies and last-minute changes

• Team Coordination: Align with the clinical team to review the schedule, anticipate bottlenecks, and ensure smooth execution throughout the day

• Patient Retention: Schedule follow-up and preventative care appointments while reinforcing the importance of routine dental visits

• Schedule Maintenance: Confirm upcoming appointments and proactively fill cancellations to maintain a full and productive schedule

• Insurance Support: Handle basic insurance verifications and coordinate with the Treatment Plan Coordinator for more complex coverage and financial discussions

Requirements

• Friendly, professional demeanor with a strong commitment to patient care and service excellence

• Strong scheduling instincts with the ability to balance efficiency, patient needs, and clinical workflow

• Excellent communication skills and phone etiquette, with confidence guiding patients to appropriate appointment times

• Highly organized and able to multitask effectively in a fast-paced environment

• Proactive, detail-oriented, and quick to respond to schedule changes or operational issues

• Prior experience in a dental or healthcare front office preferred

• Familiarity with dental procedures and appointment timing is a plus

• Basic knowledge of dental insurance verification is a plus; ability to collaborate with a Treatment Coordinator on more complex cases

Benefits & Perks

• Competitive Pay: $25–$35 per hour, commensurate with experience.

• Health Insurance: Comprehensive health coverage to support your well-being.

• Retirement Security: 401(k) Retirement Plan to help you save for your future.

• In-House Dental Benefit: Comprehensive In-House Dental Care for you and your immediate family.

• Modern Workspace: A beautiful office in Lower Pacific Heights with updated technology.

• Quality Focus: We prioritize patient care quality over high-volume turnover.