Innovative dental facility seeking talented Dental Receptionist / Front Desk in Orange, CA

🦷 Front Desk Associate – Dental Office

Orange, CA (On-site, Full-Time)

About the Practice

We are a modern, patient-focused dental office dedicated to providing high-quality care in a welcoming and efficient environment. Our team values professionalism, clear communication, and a strong commitment to patient experience.

Role Description

We are seeking a reliable and detail-oriented Front Desk Associate to support daily operations. This role goes beyond traditional reception duties—you will play a key part in managing the schedule, coordinating patient care, and ensuring the day runs smoothly.

The ideal candidate is organized, proactive, and comfortable taking ownership of both patient communication and administrative responsibilities.

Key Responsibilities

Patient Experience & Communication

• Greet and check in/out patients in a professional and friendly manner
• Answer phones and respond to patient inquiries clearly and efficiently
• Maintain a positive and welcoming front office environment

Scheduling & Coordination

• Manage and optimize the daily schedule for productivity
• Schedule appointments based on treatment needs and provider availability
• Proactively fill open time and maintain a well-balanced schedule
• Confirm appointments and manage cancellations/rescheduling

Insurance & Financial Coordination

• Verify insurance eligibility and benefits
• Prepare and present treatment estimates
• Submit and track insurance pre-authorizations and claims
• Follow up on pending cases and communicate updates to patients
• Collect co-pays and payments

Administrative Support

• Maintain accurate patient records in scheduling software
• Send statements and assist with accounts receivable
• Coordinate with the clinical team to ensure smooth workflow

Qualifications

• Previous dental or healthcare front office experience preferred
• Strong communication and customer service skills
• Organized with attention to detail
• Comfortable with computers and scheduling systems (Dentrix Ascend a plus)
• Ability to multitask in a fast-paced environment

What We’re Looking For

• Someone who takes initiative and follows through
• Strong sense of ownership over schedule and patient communication
• Reliable, professional, and team-oriented
• Positive, solution-focused mindset

Join a team where your role directly impacts patient experience and the success of the day-to-day operations. If you are organized, proactive, and take pride in your work, this is an opportunity to grow in a supportive and well-run dental office.