DENTAL/OPTOMETRIC RECEPTIONIST - North East Medical Services - San Francisco, CA

SUMMARY OF POSITION: Assist patients to effectively utilize dental services and perform a variety of general clerical duties. Handle all billing activities of the department. ESSENTIAL JOB FUNCTIONS: Greet clients and answer phones courteously for the clinic. Direct clients to appropriate services as needed. Explain NEMS’ system and clinic services to new clients. Direct and escort clients to assigned operatories. Handle schedules/appointments for patients and clinic providers. Keep track of DentiCal or insurance authorization and schedule appointment accordingly. Handle dental records: filing appropriate information in dental charts and in NextGen system, file X-rays, request charts from Medical Department as needed, prep charts and superbills for scheduled clients. Obtain Denti-Cal / Medi-Cal stickers from clients. Verify Denti-Cal eligibility. Handle cash register, check client’s balance and obtain payment from responsible party. Prepare and audit charge and receipt summary at the end of the day make corrections to data entry if needed. Handle daily clerical duties: typing, filing, office supplies, receiving and sorting mail, etc. Handle/process/file all type of billing in the department, including Medi-Cal / Denti-Cal, Medicare, and private insurance. Performs other job duties as required by manager/supervisor. QUALIFICATIONS: Minimum high school degree and at least 2 years of similar work experience. Prior training and experience in dental insurance billing is preferred. Knowledge of dental terminology and ability to read radiographs to facilitate insurance billing is highly preferred. Ability to handle computer data entry (EPIC). LANGUAGE: Must be able to fluently speak, read and write English. Fluent Chinese speaker (Cantonese and Mandarin) required Fluent in other languages are an asset. STATUS: This is an FLSA Non-exempt position. This is not an OSHA high-risk position.

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