Dental Front Desk - Crutchfield Dental Group - Maineville, OH

Job Overview We are seeking a dynamic and detail-oriented Dental Front Desk professional to join our vibrant dental team. In this pivotal role, you will be the first point of contact for patients, providing exceptional customer service while managing a variety of administrative tasks. Your energetic approach and organizational skills will ensure smooth clinic operations, accurate record-keeping, and positive patient experiences. This paid position offers an exciting opportunity to contribute to a welcoming dental environment while honing your skills in medical administration and office management. Responsibilities Greet patients warmly and professionally, creating a positive first impression Schedule appointments efficiently using dental practice management software Eaglesoft, experience with this software is preferred. YouTube is an excellent primer. Verify insurance coverage and perform insurance eligibility checks using RevenueWell. Collect payments, process dental collections, and handle billing procedures with accuracy Manage patient records and ensure proper documentation review in compliance with HIPAA regulations Answer multi-line phone systems with excellent phone etiquette and assist with patient inquiries Coordinate patient intake, medical documentation, and care plan updates while maintaining meticulous records Facilitate communication between patients and dental providers regarding treatment plans and follow-up appointments Maintain cleanliness and organization of the front desk area, filing documents securely and managing office supplies Requirements Prior experience in a dental or medical office setting is highly preferred, especially in clinic or front desk roles Strong knowledge of dental terminology, medical coding (ICD-10, CPT), and health information management systems Proficiency with electronic health record (EHR) systems such as Eaglesoft Excellent computer skills including Microsoft Office Suite (Word, Excel) and typing accuracy (10 key typing) Ability to handle sensitive patient information in accordance with HIPAA standards Exceptional customer service skills with a friendly demeanor and professional appearance Bilingual abilities are advantageous for serving diverse patient populations Strong organizational skills with attention to detail in documentation review and insurance verification processes Ability to multitask efficiently in a medium-paced environment while maintaining accuracy. We are not a high-volume corporate company. We are a family-oriented family owned business. Join us as a vital member of our dental team! Your enthusiasm, professionalism, and dedication will help create a welcoming atmosphere where patients feel cared for from their very first visit. We value your contribution to delivering outstanding dental care while supporting your growth in medical administrative support. Job Type: Full-time Pay: $22.00 - $28.00 per hour Expected hours: 33 per week Benefits: 401(k) Employee discount Health insurance Paid time off Work Location: In person

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