Permanent Dental Receptionist / Front Desk Job in Olney, MD
Overview Join our dynamic dental team as a Dental Receptionist, where your enthusiasm and organizational skills will be the first warm welcome for our patients! In this vital role, you will serve as the friendly face and efficient coordinator at the front desk, ensuring smooth patient flow and exceptional service. Your expertise in medical administrative support and familiarity with dental terminology will help create a positive experience for everyone who walks through our doors. We are looking for a proactive, detail-oriented professional eager to contribute to a thriving dental clinic environment. Duties Greet patients warmly, verify insurance information, and assist with patient intake processes using EMR (Electronic Medical Records) systems such as Dentrix or Eaglesoft Schedule appointments efficiently, manage multi-line phone systems, and coordinate patient flow to optimize clinic operations Verify insurance coverage, perform insurance eligibility checks, and handle insurance claims processing using systems like Epic, Meditech, or Athenahealth Collect payments and perform medical collection activities in compliance with HIPAA regulations and medical billing standards Maintain accurate medical records, review documentation for completeness, and ensure proper coding with CPT (Current Procedural Terminology), ICD-9/10 (International Classification of Diseases), and ICD coding standards Support medical office management tasks including filing, data entry, and updating patient information within EHR (Electronic Health Record) systems such as eClinicalWorks or Meditech Demonstrate excellent phone etiquette while managing appointment scheduling, patient inquiries, and follow-up calls with professionalism and care Requirements Prior experience in a dental or medical office environment with strong knowledge of dental terminology and medical administrative procedures Proficiency in EMR systems such as Dentrix, Eaglesoft, or similar platforms; experience with Epic, Meditech, or Athenahealth is highly desirable Familiarity with HIPAA regulations, medical coding (CPT, ICD-9/10), insurance verification, and Medicare guidelines Exceptional customer service skills with the ability to communicate clearly and empathetically in both English and bilingual capacities preferred Strong computer skills including Microsoft Office Suite (Word, Excel), typing accuracy (10 key typing), and familiarity with multi-line phone systems Ability to handle clerical tasks efficiently while maintaining attention to detail in a fast-paced environment Excellent organizational skills for managing patient records, documentation review, filing, and office management duties Join us to be part of a vibrant team dedicated to delivering outstanding dental care! We value energetic professionals who thrive on helping others and are committed to continuous improvement. Your expertise will directly contribute to creating a welcoming atmosphere where patients feel cared for from their first contact through their entire visit. Pay: $17.00 - $23.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Paid time off Experience: Dental receptionist: 1 year (Required) Work Location: In person
