Pediatric Dental Front Desk & Insurance Specialist - Casa grande pediatric dentistry - Casa Grande, AZ

Pediatric Dental Front Desk & Insurance Specialist Position Title: Pediatric Dental Front Desk & Insurance Specialist About Our Office: We are a fun, fast-paced pediatric dental office dedicated to creating positive experiences for children and families. We are looking for an energetic, organized, and team-oriented Front Desk & Insurance Specialist who loves working with children, thrives in a busy environment, and is passionate about customer service and patient care. Position Summary: This position plays a key role in keeping our office running smoothly while helping families feel welcomed and supported from the moment they walk through the door. The ideal candidate is upbeat, dependable, detail-oriented, and confident handling insurance processes, patient accounts, and front office communication. Responsibilities: Welcome patients and parents with warmth, professionalism, and enthusiasm Answer phones and assist families with scheduling appointments Verify insurance eligibility and benefits prior to appointments Process and submit dental insurance claims accurately and efficiently Follow up on outstanding insurance claims and unpaid accounts Reprocess insurance claims when corrections or additional information are needed Post insurance and patient payments accurately to accounts Review patient ledgers and help maintain accurate account balances Discuss financial responsibilities and treatment estimates with parents Assist with collections and follow-up on outstanding patient balances Maintain organized patient records and update insurance information Coordinate communication between clinical team members, parents, and insurance companies Help maintain a positive, high-energy office atmosphere focused on exceptional customer service Support daily office flow and contribute to a strong team culture Qualifications: Previous dental front office and insurance experience required Pediatric dental experience is a plus Knowledge of PPO insurance plans, claims processing, and insurance follow-up Experience posting payments and managing patient accounts Familiarity with dental software systems such as Dentrix Strong communication and multitasking skills Positive attitude with the ability to stay calm and professional in a busy environment Excellent attention to detail and organizational skills Team player with a strong work ethic and dependable attendance What We’re Looking For: A friendly personality and strong customer service mindset Someone who enjoys helping children and families A motivated team member who takes initiative and stays solution-focused A professional who can balance accuracy, efficiency, and compassion Benefits: Paid time off 401-K Team events and supportive work culture Uniforms Schedule: Full-time Monday–Thursday Join our team and help create positive dental experiences that make kids excited to come back! Benefits: 401(k) Paid time off Work Location: In person

Read More