Dental Front Office/Billing - Hankins Dental Group - Long Beach, CA

We are seeking a friendly, detail-oriented, and highly organized Dental Front Office Associate to join our growing team. In this role, you will be a vital part of the day-to-day administrative operations of our practice. The ideal candidate is well organized and a proactive communicator passionate about delivering exceptional patient experiences and backend operations. Key Responsibilities Insurance Verification & Billing Perform insurance eligibility verification prior to patient appointments, confirming coverage details, deductibles, co-pays, and annual maximums. Accurately submit dental insurance claims electronically and via mail in a timely manner, ensuring correct coding and documentation. Post insurance payments and adjustments to patient accounts; review and reconcile explanation of benefits (EOB) documents. Monitor and follow up on outstanding insurance claims, appeals, and pre-authorizations to ensure timely reimbursement. Coordinate with insurance companies and third-party payors to resolve billing discrepancies and denied claims. Payment Collection & Financial Coordination Collect patient co-pays, co-insurance, and outstanding balances at the time of service, accurately processing cash, credit card, and financing payments. Present treatment plans and financial arrangements clearly, helping patients understand their estimated out-of-pocket costs. Review and manage patient account balances, generating statements and following up on overdue accounts as needed. Maintain accurate financial records and daily reconciliation of payments collected. General Front Office Operations Open and close the front office according to established procedures, ensuring all systems are properly secured. Maintain organized and accurate patient records in OpenDental in compliance with HIPAA regulations. Scan, file, and manage patient documents, correspondence, and clinical notes. Coordinate referrals to dental specialists and communicate follow-up information to patients. Perform general clerical duties including mail, faxing, supply ordering, and office upkeep. Collaborate with clinical team members to ensure seamless patient care and efficient daily operations. Patient Scheduling & Communication Contact patients via phone and other communication channels to schedule, confirm, and follow up on dental appointments using OpenDental practice management software. Patient Reception & Check-In Greet patients warmly upon arrival if needed, creating a welcoming and professional atmosphere from the moment they enter the office. Verify and update patient demographic and insurance information at each visit. Seat patients and ensure they are comfortable while completing necessary intake paperwork. Manage the patient flow in the reception area, communicating wait times clearly and courteously. Maintain an organized and efficient appointment schedule, minimizing gaps and maximizing provider productivity. Manage recall and reactivation lists to ensure patients remain current with recommended treatment and hygiene visits. Respond promptly and professionally to patient inquiries, voicemails, and appointment requests. Pay: $22.00 - $28.00 per hour Expected hours: 30.0 – 40.0 per week Experience: Dental Front Office: 2 years (Required) Language: Spanish (Preferred) Work Location: In person

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