Dental Insurance Biller/treatment coordinator in San Juan Capistrano, CA

Our outstanding dental practice is seeking an exceptional

Our thriving and patient-centered dental practice is excited to welcome a skilled and compassionate  treatment coordinator/ Insurance Biller to become an integral part of our close-knit team. If you’re a dynamic professional with a passion for delivering exceptional patient experiences and thriving in a collaborative environment, we’d love to connect with you. This role is perfect for someone who takes pride in being the first point of contact for our patients—setting the tone for their visit with warmth, professionalism, and efficiency.

Who We Are

At our practice, Sila Dental, we believe that great dental care begins with a great patient experience. From the moment someone walks through our doors, we strive to create an atmosphere that feels less like a clinical setting and more like a trusted partnership in their oral health journey. Our modern, state-of-the-art facility is equipped with cutting-edge dental technology, allowing us to provide precise diagnostics, comfortable treatments, and streamlined administrative processes. We take immense pride in building long-lasting relationships with our patients, founded on transparency, trust, and a commitment to their well-being.

We’re searching for a detail-oriented, empathetic, and highly organized individual who is eager to make a meaningful impact in our practice. The ideal candidate will be the face of our office—someone who can effortlessly balance administrative efficiency with a genuine, personable approach to patient interactions.

If you thrive in a fast-paced yet rewarding environment, enjoy problem-solving, and take satisfaction in ensuring every patient leaves with a smile (both literally and figuratively), this could be the perfect opportunity for you. We value adaptability, strong communication skills, and a proactive attitude, as these qualities help us maintain the high standards of care and service our patients deserve.

In this role, you will play a pivotal part in the smooth operation of our practice, ensuring that both patients and staff experience a seamless, stress-free visit from start to finish. Your responsibilities will include a mix of administrative, organizational, and patient relations tasks, all aimed at upholding our reputation for excellence. Key duties include:

• Maintaining meticulous and up-to-date documentation: You’ll be responsible for managing patient records with the highest level of accuracy and confidentiality, ensuring all information is recorded in compliance with practice protocols, HIPAA regulations, and industry standards. This includes updating medical histories, treatment plans, insurance details, and appointment notes in our digital systems.
• Orchestrating an efficient and welcoming front desk operation: From scheduling and confirming appointments to coordinating patient check-ins and check-outs, you’ll ensure that our front desk runs like a well-oiled machine. Your ability to multitask, prioritize tasks, and manage time effectively will be essential in keeping our practice on schedule and our patients satisfied.
• Acting as a liaison between patients, dental staff, and external partners: You’ll serve as the primary point of contact for patient inquiries—whether in person, over the phone, or via email—providing clear, friendly, and informative communication. This includes addressing questions about treatments, insurance, billing, and follow-up care, as well as liaising with dental labs, suppliers, and referral specialists as needed.
• Supporting quality improvement initiatives: We’re always looking for ways to enhance our patient care and practice operations. You’ll have the opportunity to contribute ideas, participate in team meetings, and assist in implementing new processes that improve efficiency, patient satisfaction, and overall practice performance. Your feedback and observations will be valued as we strive for continuous growth.
• Handling financial and administrative tasks with precision: This includes processing payments, verifying insurance coverage, preparing treatment estimates, and assisting with billing inquiries. Your attention to detail will help minimize errors and ensure that our financial operations remain transparent and organized.
• Creating a positive first impression: As the first person patients interact with, your friendly demeanor, professional appearance, and calming presence will help ease any anxieties and set the stage for a comfortable and trusting dental experience. You’ll also play a key role in educating patients on our services, promotions, and oral health best practices.

This role is ideal for someone who is passionate about healthcare administration, enjoys working with people, and takes pride in being an essential part of a patient’s dental journey. If you’re ready to bring your organizational skills, warm personality, and dedication to excellence to a practice that truly values its team, we’d love to hear from you.

for an opportunity to join our dedicated team.

Who We Are

At our practice, we're dedicated to creating a welcoming environment where patients feel valued and supported throughout their dental journey. Our state-of-the-art facility is designed to promote comfort and efficiency, featuring the latest advancements in dental technology. We pride ourselves on fostering long-term patient relationships built on trust and exceptional service.

Responsibilities

• Maintain accurate documentation and records in accordance with practice protocols and regulatory requirements
• Ensure efficient workflow and task completion within designated timelines
• Collect and process payments, co-pays, and account balancesat the time of treatment
• Prepare and preset treatment plans to patients
• Manage accounts receivables and insurance claims auditing