Dental Front Office Assistant Manager - The Danczak Dental Group Inc - Cleveland, OH

We are a private practice in Middleburg Hts , looking for a friendly, organized, and dependable Assistant Manager to join our dental front office team to ensure the smooth functioning of our dental practice. . This position plays a key role in supporting the doctors and helping patients navigate their treatment. The ideal candidate is personable, detail-oriented, comfortable multitasking, and able to confidently communicate financial arrangements while keeping the practice running efficiently. Responsibilities Leadership & Practice Operations Collaborate with clinical teams to streamline clinic workflows and optimize patient flow Help supervise, train, and support front office team members Coordinate communication between patients, clinical team, and insurance companies Help implement office policies, systems, and support a positive, welcoming environment Patient Scheduling & Communication Answer incoming calls professionally and lead by example with warm customer service Help maintain a highly productive and organized schedule Manage patient follow-up and ensure confirmation standards are met Financial & Insurance Management Present complex treatment plans and explain estimated insurance benefits Discuss patient financial responsibilities and establish payment options Oversee insurance eligibility verification, claims submission, and billing questions Qualifications Experience: Minimum 1-2 years of dental front office/management experience Knowledge: Familiarity with dental procedures, dental terminology, and insurance coding Tech Skills: Proficiency with dental practice management software, particularly Dentrix Skills: Strong communication and multitasking skills in a fast-paced environment Traits: Organized, dependable, and passionate about creating a positive patient experience Schedule & Office Hours Monday–Wednesday: 7:30 AM – 5:00 PM Thursday: 8:30 AM – 4:00 PM We are looking for a natural leader who works well with a team, enjoys helping patients, and takes pride in elevating our practice's daily operations. Pay: From $22.00 per hour Benefits: 401(k) Employee discount Work Location: In person

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