Dental Front Office / Treatment & Financial Coordinator - Turner Family Dentistry - Union, KY

The Company We are a family-owned and operated dental practice with nearly 20 years of excellence, built on a foundation of exceptional patient care and an outstanding team. Our practice is known for delivering a five-star patient experience through strong teamwork, exceptional customer service, and meticulous attention to detail. We take pride in the quality of care we provide and the relationships we build with our patients, and we invest heavily in our people through continuous professional development and a supportive, growth-focused culture. Check out our 5-star reviews on Google to see what our patients are saying! The Role Our office is growing, and we are looking for a driven, self-motivated professional to join our team as a Front Office / Treatment and Financial Coordinator, someone who can take ownership of the patient experience, work independently, and drive case acceptance and office performance. This role is perfect for someone who thrives in a fast-paced environment, loves connecting with patients, and knows how to guide conversations toward a "YES confidently. What You'll Do Present treatment plans clearly and confidently, helping patients understand their options and the value of recommended care Review costs and insurance coverage with patients, and offer financing options to make treatment accessible Own case acceptance numbers, following up with patients who haven't yet moved forward with treatment Verify insurance benefits and eligibility before patient appointments Process claims, post payments, and manage accounts receivable Track and report on production and case acceptance metrics Build trust and rapport with patients to support long-term relationships with the practice Collaborate closely with clinical team members to ensure smooth handoffs from diagnosis to treatment Do anything needed to help the office run smoothly What We're Looking For Experience in a dental treatment coordination or financial coordination role preferred Strong understanding of dental insurance, benefits verification, and financing options (CareCredit, Sunbit, etc.) Confident, persuasive communicator who can navigate financial conversations with empathy Highly organized with strong follow-up habits Comfortable working independently and taking ownership of outcomes A positive, team-oriented attitude Experience in Dentrix software is preferred Pay: $18.00 - $25.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Experience: Dental receptionist: 2 years (Required) Work Location: In person

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