Permanent Dental Receptionist / Front Desk Job in Mesa, AZ
VIBE Dental is seeking an experienced, organized, and accountable Dental Office Manager / Front Office Lead to lead our front office team and help improve daily operations, scheduling, collections, case acceptance, and the overall patient experience.
This is a hands-on leadership position for someone who can delegate responsibilities, coach the team, solve problems, and hold staff accountable while maintaining a positive and professional work environment.
Responsibilities
- Lead, organize, and support the front office team
- Manage daily schedules and maximize provider productivity
- Monitor patient flow and resolve scheduling problems
- Conduct or assist with morning huddles
- Delegate responsibilities and follow up on completion
- Monitor collections, deposits, outstanding balances, and daily closeout
- Oversee treatment-plan presentation and follow-up
- Track unscheduled treatment and overdue appointments
- Ensure insurance verification is completed before appointments
- Review accounts receivable, claims, and aging reports
- Train the front office team on scheduling, communication, collections, and patient service
- Handle patient concerns professionally
- Monitor team attendance, performance, and accountability
- Prepare daily and weekly performance reports for ownership
- Help create and maintain efficient office systems
Qualifications
- At least three years of dental front office experience
- Previous dental leadership, office manager, or front office lead experience preferred
- Strong knowledge of scheduling, insurance, collections, and treatment coordination
- Dentrix experience strongly preferred
- Experience with Weave is a plus
- Strong leadership and communication skills
- Comfortable holding team members accountable
- Organized, reliable, proactive, and solution-oriented
- Able to work in a busy, growing private practice
- Bilingual Spanish is a plus
Schedule
Full-time position. Consistent weekend availability is strongly preferred. The regular schedule may include Thursday through Monday, with Tuesday and Wednesday off.
Compensation
Competitive hourly compensation based on experience, leadership ability, availability, and overall fit.
About VIBE Dental
VIBE Dental is a growing private PPO and fee-for-service dental practice with strong patient flow, modern technology, and opportunities for long-term professional growth.
Please apply with your updated résumé, desired hourly rate, availability, and earliest possible start date.
Job Type: Full-time
Work Location: In person
Location: Mesa, Arizona