Permanent Dental Receptionist / Front Desk Job in Mesa, AZ
VIBE Dental is seeking an experienced Dental Treatment and Insurance Coordinator who is confident presenting treatment, helping patients understand their financial options, verifying insurance benefits, and following up on unscheduled care.
The ideal candidate is organized, comfortable discussing finances, and able to build trust with patients while helping them move forward with recommended treatment.
Responsibilities
- Present dental treatment plans clearly and professionally
- Review treatment costs, estimated insurance benefits, and patient portions
- Discuss financing options, including CareCredit and Cherry
- Collect deposits and patient balances
- Follow up consistently on unscheduled treatment
- Track treatment acceptance and pending cases
- Verify insurance eligibility and benefits
- Enter accurate insurance breakdowns into Dentrix
- Submit claims, attachments, narratives, and required documentation
- Review EOBs and post insurance payments
- Follow up on unpaid or denied claims
- Review aging reports and outstanding balances
- Assist patients with scheduling treatment
- Coordinate with doctors and clinical team members
- Maintain detailed notes regarding all patient communication
- Help improve collections and case acceptance
Qualifications
- At least two years of dental front office experience
- Treatment coordination and dental insurance experience required
- Strong understanding of PPO dental insurance
- Dentrix experience strongly preferred
- Experience with financing programs is a plus
- Strong communication and patient-service skills
- Comfortable discussing treatment costs and collecting payment
- Organized, dependable, and detail-oriented
- Able to follow up consistently without waiting for reminders
- Bilingual Spanish is a plus
Schedule
Full-time or part-time may be considered. Weekend availability is preferred.
Compensation
Competitive hourly compensation based on dental insurance knowledge, treatment coordination experience, availability, and overall fit.
Please apply with your updated résumé, desired hourly rate, availability, and earliest possible start date.
Job Type: Full-time or part-time
Work Location: In person