Dental Office Manager - Bakersfield, CA area

Our outstanding dental practice is seeking an exceptional Dental Receptionist / Front Desk for an opportunity to join our dedicated team.

Who We Are

At our practice, we're dedicated to creating a welcoming environment where patients feel valued and supported throughout their dental journey. Our state-of-the-art facility is designed to promote comfort and efficiency, featuring the latest advancements in dental technology. We pride ourselves on fostering long-term patient relationships built on trust and exceptional service.

Oral Surgery Office Manager

Job Description

The Oral Surgery Office Manager is responsible for overseeing the daily operations of a fast-paced oral surgery practice while ensuring exceptional patient care, operational efficiency, financial performance, and team development. This position requires a proactive leader who can motivate staff, maintain a positive workplace culture, and ensure the practice operates at the highest standards of professionalism and patient satisfaction.

Primary Responsibilities

• Oversee the daily operations of the oral surgery practice.
• Supervise, coach, and support front office and clinical staff.
• Ensure exceptional customer service throughout the patient experience.
• Manage daily schedules to maximize provider productivity and minimize downtime.
• Coordinate patient flow for consultations, surgeries, and post-operative appointments.
• Monitor office efficiency and implement workflow improvements.
• Conduct daily morning huddles and regular team meetings.
• Recruit, interview, onboard, and train new employees.
• Perform employee performance evaluations and provide ongoing coaching.
• Address employee concerns professionally and promote a positive team culture.
• Ensure compliance with OSHA, HIPAA, infection control, and state dental regulations.
• Maintain office policies, procedures, and employee accountability.
• Monitor office appearance, cleanliness, and organization.
• Manage office inventory and order supplies as needed.
• Coordinate equipment maintenance and vendor relationships.
• Oversee patient satisfaction initiatives and promptly resolve complaints.
• Track and improve online reputation and patient reviews.
• Develop and implement patient retention strategies.
• Assist with marketing initiatives and community outreach.
• Generate daily, weekly, and monthly management reports.
• Monitor key performance indicators (KPIs) and practice goals.
• Collaborate with ownership to improve profitability and operational excellence.

Financial & Administrative Responsibilities

• Oversee insurance verification and treatment estimates.
• Ensure accurate billing, insurance claims, and collections.
• Monitor accounts receivable and outstanding patient balances.
• Review daily production and collections reports.
• Reconcile deposits and financial reports.
• Monitor payroll and employee timekeeping.
• Assist with budgeting and expense management.
• Maintain confidentiality of financial and patient information.

Leadership Qualities

• Leads by example with integrity and professionalism.
• Positive, solutions-oriented attitude.
• Excellent decision-making and critical-thinking skills.
• Strong conflict resolution and problem-solving abilities.
• Ability to motivate, mentor, and develop team members.
• Holds employees accountable while maintaining respect and fairness.
• Excellent organizational and time-management skills.
• Adaptable in a fast-paced, high-volume environment.
• Strong emotional intelligence and interpersonal communication skills.
• Demonstrates initiative and ownership of office performance.
• Promotes teamwork, collaboration, and continuous improvement.
• Maintains composure under pressure and during challenging situations.

Required Qualifications

• Minimum 3–5 years of dental or oral surgery office management experience preferred.
• Minimum 5 years of experience working in a dental or oral surgery practice.
• Fluent in both English and Spanish (required).
• Strong knowledge of dental and oral surgery terminology and procedures.
• Experience with dental practice management software (Dentrix, Open Dental, Eaglesoft, or similar).
• Knowledge of PPO, Medicare (where applicable), and oral surgery insurance billing.
• Strong understanding of treatment planning and financial arrangements.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office (Word, Excel, Outlook) and Google Workspace.
• Experience preparing reports and analyzing practice performance metrics.
• Ability to maintain strict confidentiality and HIPAA compliance.
• High school diploma or GED required; associate's or bachelor's degree in business, healthcare administration, or a related field preferred.

Preferred Skills

• Exceptional customer service and patient relations.
• Strong organizational and multitasking abilities.
• Excellent leadership and team-building skills.
• Professional conflict management.
• Scheduling optimization and workflow management.
• Insurance verification and claims management.
• Revenue cycle and accounts receivable management.
• Staff training.
• Strong attention to detail and accuracy.
• Ability to prioritize multiple responsibilities with minimal supervision.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to lift up to 20+ pounds.
• Ability to use computers and office equipment throughout the workday.

Success in This Role

The ideal Office Manager is an organized, confident, and compassionate leader who creates a culture of accountability, teamwork, and excellence. This individual is committed to delivering an exceptional patient experience, developing high-performing employees, and driving the practice toward continued growth and operational success.