Orthodontic Treatment Coordinator - Mansfield Ortho - Mansfield, MA

Urgently Seeking: Orthodontic Treatment Coordinator — Join a Positive, Growing Team Mansfield Orthodontics is looking for a friendly, motivated, and growth-minded Treatment Coordinator to join our private, one-doctor orthodontic practice. This is a great opportunity for someone who loves working with people, enjoys helping patients feel confident about their smile, and wants to be part of a positive, high-performing team. Our office is modern, technology-driven, community-focused, and committed to creating an exceptional experience for every patient and family we serve. We are looking for someone who takes pride in doing excellent work, communicates clearly, enjoys learning, and can help guide patients through the orthodontic treatment process with confidence, warmth, and professionalism. About the Role The Treatment Coordinator is one of the most important patient-facing roles in our practice. You will help welcome new patients, explain treatment recommendations, review financial options, answer questions, and support patients as they begin their smile journey. This role is ideal for someone who is personable, organized, detail-oriented, comfortable discussing fees and payment options, and excited to help patients say “yes” to treatment that will improve their smile and confidence. Responsibilities Welcome new patients and create a warm, positive first impression Clearly explain orthodontic treatment recommendations, fees, and payment options Help patients understand the value of treatment and feel confident moving forward Handle patient questions and concerns with professionalism and creativity Work closely with the doctor, clinical team, patients, and referring dental offices Take patient photographs, 3D iTero scans, and dental x-rays Track monthly and quarterly case acceptance and completion goals Support insurance verification, billing communication, and accounts receivable follow-up Maintain accurate patient records in a paperless, technology-based practice Contribute to a positive, team-focused office culture Ideal Experience The ideal candidate has at least one of the following backgrounds: Orthodontic or dental front office experience Experience with dental insurance, eligibility, billing, or ADA codes Orthodontic or dental assisting experience and a desire to grow into an administrative leadership role Sales, customer service, hospitality, or patient-care experience with strong communication skills Orthodontic experience is preferred, but we are willing to train the right person who brings strong work ethic, emotional intelligence, reliability, and a desire to learn. Skills and Qualifications Friendly, upbeat, and comfortable talking with patients and families Strong written and verbal communication skills Professional, organized, and detail-oriented Confident discussing treatment fees, financial options, and payments Comfortable using computers and technology Experience with Word, Excel, Google Sheets, or similar platforms Comfortable working with insurance information Dental x-ray certification or willingness to obtain certification Ability to explain procedures in simple, patient-friendly language Positive team player who wants to keep learning and improving Why Join Mansfield Orthodontics? At Mansfield Orthodontics, we believe in providing high-quality orthodontic care while creating a team culture people are proud to be part of. We are active in our local community and enjoy supporting families, nonprofits, schools, and small businesses throughout the year. Our team is looking for someone who wants more than just a job. We want someone who wants to grow, contribute, serve others, and help create an outstanding patient experience. Benefits and Perks Positive, supportive team culture Modern, state-of-the-art orthodontic office Opportunities for training and professional growth Continuing education opportunities Paid holidays Vacation time Monthly goal-setting perks Opportunity to grow with the practice How to Apply If you want to feel challenged, inspired, and proud of the work you do, we would love to learn more about you. Please apply with your resume and a short note telling us why you would be a great fit for Mansfield Orthodontics, our patients, and our team. You can also visit us on Facebook at Mansfield Orthodontics or on Instagram at @mansfieldorthodontics to learn more about our office. Job Type: Full-time Pay: $24.00 - $30.00 per hour Benefits: Employee discount Paid time off Professional development assistance Ability to Commute: Mansfield, MA 02048 (Required) Ability to Relocate: Mansfield, MA 02048: Relocate before starting work (Required) Work Location: In person

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