High-Level Dental Patient Coordinator | Scheduling, Insurance, Case Presentation - Arcadia Dental - Franklin, MA

Dental Patient Coordinator – High-Level Role (Not Just Phones) We are a growing, patient-centered dental practice looking for a professional, detail-oriented Patient Coordinator who thrives in a fast-paced, team-driven environment. This is not a basic front desk role. We are looking for someone who can confidently communicate with patients, understand insurance, and help guide treatment decisions. What You’ll Be Responsible For: Patient communication (in-person, phone, and follow-ups) Scheduling and optimizing the daily schedule Verifying insurance and understanding benefits Presenting treatment plans and providing accurate financial estimates Coordinating with clinical team to ensure smooth patient flow Handling patient questions with confidence and clarity What We’re Looking For: Dental office experience REQUIRED (front desk / coordinator / insurance) Strong understanding of dental insurance and treatment estimates Excellent communication and people skills Organized, detail-oriented, and proactive Comfortable discussing finances with patients Team player with a positive, growth mindset This Role is NOT for Someone Who: Is only looking to answer phones Has no dental or insurance experience Prefers a slow or passive work environment What We Offer: Competitive pay (based on experience) 401K + Profit Sharing PTO + Paid Holidays Health Insurance Growth opportunities within a strong team Why Join Us: Our goal is more than dentistry—we focus on the overall health of our patients and creating a supportive, high-performing team culture. Job Type: Full-time Pay: $20.00 - $26.00 per hour Experience: Customer service: 1 year (Preferred) Medical terminology: 1 year (Preferred) Computer skills: 1 year (Preferred) Work Location: In person

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