Experienced Dental Treatment Coordinator / Front Office Lead - Dental Designs of Plantation - Plantation, FL

Dental Designs of Plantation is seeking an experienced Dental Treatment Coordinator / Front Office Lead to join our growing, patient-focused practice. A minimum of 2 years of dental office experience is REQUIRED. Applications without at least 2 years of dental experience will not be considered. We are looking for a confident, knowledgeable dental professional who understands both the clinical and business sides of dentistry and knows how to guide patients from diagnosis through treatment acceptance, financial arrangements, scheduling, and follow-up. This is an important role within our practice. The right candidate will be comfortable discussing treatment and finances with patients, navigating dental insurance, supporting our doctors and clinical team, and helping lead an organized, efficient front office. Spanish-speaking candidates are strongly preferred. What You'll Do Present treatment plans clearly, confidently, and compassionately Help patients understand recommended treatment and the importance of moving forward with care Discuss treatment costs, insurance benefits, patient portions, and financial arrangements Follow up on unscheduled treatment and help improve case acceptance Verify dental insurance eligibility and benefits Complete detailed and accurate insurance breakdowns Understand PPO plan limitations, frequencies, waiting periods, exclusions, downgrades, deductibles, annual maximums, and coordination of benefits Accurately estimate patient portions based on available insurance benefits Assist with pre-authorizations, claims, and insurance-related follow-up when needed Coordinate scheduling to support patient care, provider productivity, and efficient office flow Maintain accurate patient information and documentation in Dentrix Communicate effectively with doctors, hygienists, assistants, and front office team members Help lead and support day-to-day front office operations Provide an exceptional patient experience from the first conversation through treatment completion Contribute to practice growth through excellent communication, follow-up, organization, and case acceptance Required Qualifications Please carefully review the requirements below before applying. Minimum 2 years of dental office experience — REQUIRED Dentrix experience — REQUIRED Strong knowledge of dental procedures, terminology, and treatment planning Strong working knowledge of dental insurance and PPO plans Experience verifying benefits and completing detailed insurance breakdowns Experience presenting treatment plans and discussing financial arrangements with patients Ability to accurately calculate and explain estimated patient portions Strong understanding of claims, pre-authorizations, deductibles, annual maximums, frequencies, exclusions, and plan limitations Excellent verbal and written communication skills Strong organizational skills and attention to detail Ability to multitask and remain composed in a busy dental office Professional, dependable, proactive, and team-oriented Warm, compassionate, and patient-focused approach Spanish speaking is strongly preferred. Leadership, front-office management, or team-lead experience is a plus. Who Will Succeed in This Position? You are someone who knows dentistry and can confidently speak with patients about both treatment and finances . You understand that treatment coordination isn't simply handing a patient an estimate. You know how to listen, answer questions, address concerns professionally, explain insurance without overpromising coverage, and help patients understand their options. You are comfortable following up on outstanding treatment and understand the importance of case acceptance while maintaining a compassionate, patient-first approach. You're also a team player who can communicate effectively between the doctors, clinical team, patients, and front office — and you're willing to take ownership when something needs to get done. What We Offer Competitive compensation based on experience Established, growing dental practice Supportive and team-oriented environment Opportunity to take on a leadership role Opportunity for advancement within a growing dental organization Long-term career growth for the right candidate About Dental Designs of Plantation Dental Designs of Plantation is an established dental practice serving Plantation and the surrounding South Florida community. Our team provides comprehensive dental care with a strong focus on personalized treatment, patient education, and long-term relationships. We are looking for an experienced professional who wants more than simply another front desk position. We want someone who can become an important part of our team, help our patients move forward with the care they need, and contribute to the continued growth of our practice. If you have at least 2 years of dental experience, strong Dentrix and dental insurance knowledge, and the confidence to effectively present treatment, we would love to hear from you. Work Location: In person — Plantation, FL Pay: $21.00 - $29.00 per hour Benefits: Employee discount Flexible schedule Health insurance Experience: DENTAL : 2 years (Required) Language: Spanish (Preferred) Ability to Commute: Plantation, FL 33324 (Required) Work Location: In person

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