Dental Office Manager position - Los Angeles, CA area

Dental Office Manager - $25 to $32/hr + Bonuses, Medical Insurance, 401k & More!

Full Time position, five days a week including Saturdays (days off are on Sundays and Tuesdays).

Established dental practice is seeking an experienced Dental Office Manager / Practice Manager to join our team.

We are looking for a confident, experienced dental professional who understands that a successful dental practice requires excellent patient care, strong team leadership, efficient systems, and sound business management.

This is a hands-on leadership position for someone who understands dental office operations and can take ownership of the day-to-day management of a practice.

This is not an entry-level front-office position. Previous dental management experience is strongly preferred.

What You'll Do

Practice Operations

• Oversee the daily operations of the dental office
• Keep the practice organized, efficient, and running smoothly
• Manage schedules, patient flow, and daily priorities
• Work closely with the doctors and clinical team
• Identify operational issues and take initiative to solve them
• Establish and maintain effective office systems and procedures
• Oversee office supplies, vendors, equipment, and general operational needs

Team Leadership

• Lead, coach, and support the front-office and clinical team
• Help create a positive, professional, and accountable office culture
• Assist with hiring, onboarding, training, and performance management
• Hold team members accountable while maintaining a respectful and supportive environment
• Help resolve employee and patient concerns professionally
• Lead by example and contribute to a collaborative team environment

Patient Experience & Scheduling

• Ensure patients receive exceptional customer service throughout their experience
• Oversee scheduling and maximize productive use of doctor and hygiene schedules
• Monitor cancellations, no-shows, unscheduled treatment, and overdue patients
• Help improve patient retention and reactivation
• Handle escalated patient concerns with professionalism and empathy

Insurance, Billing & Financial Management

• Oversee insurance verification and benefits coordination
• Monitor insurance claims and outstanding accounts
• Understand EOBs, PPO plans, HMO/DHMO plans, and patient financial responsibilities
• Monitor accounts receivable and outstanding balances
• Help ensure accurate and timely patient collections
• Assist patients in understanding treatment costs and financial options
• Monitor production, collections, and other key office performance indicators

Treatment Coordination & Practice Growth

• Support doctors and the team in presenting treatment clearly and confidently
• Help improve treatment acceptance and follow-through
• Identify opportunities to improve patient retention and practice growth
• Monitor practice goals and help develop strategies to achieve them
• Contribute ideas for improving the overall patient experience and efficiency of the practice

The Ideal Candidate

We are looking for someone who is:

• Experienced in dental office management or dental practice administration
• A confident and capable leader
• Highly organized and detail-oriented
• Comfortable managing people and holding a team accountable
• Professional, friendly, and approachable
• An excellent communicator
• Comfortable having difficult conversations when necessary
• Able to multitask and prioritize in a fast-paced environment
• Comfortable working with numbers, collections, insurance, and practice performance
• Patient-focused while also understanding the business side of dentistry
• Proactive and able to identify what needs to be done without waiting to be asked
• Dependable, accountable, and committed to following through
• Interested in building a long-term career with a dental practice

Required Experience

• Previous experience working in a dental office
• Strong understanding of dental terminology and office workflows
• Strong communication and customer service skills
• Demonstrated leadership or supervisory experience
• Ability to work independently and make sound decisions

Strongly Preferred

• 3+ years of dental office management experience
• Experience managing a dental team
• Experience with dental insurance, claims, and collections
• Experience with treatment coordination and case acceptance
• Experience monitoring production and collection goals
• Experience with dental practice management software
• Bilingual English/Spanish is a plus

What We Are Looking For

The ideal candidate is someone who can step into a leadership role and make an immediate impact.

We are looking for a manager who doesn't simply keep the schedule moving, but understands how to lead a team, improve systems, solve problems, improve the patient experience, and help the practice achieve its goals.

If you are an experienced dental professional who enjoys leadership, problem-solving, team development, and creating an exceptional patient experience, we would love to hear from you.

Compensation Package

$25 to $32/hr + monthly bonuses. Compensation is based on experience.

+ Holiday pay, vacation days, sick days, medical insurance, life insurance, in-house dental discounts and a 401(k)