Dental Front Desk Coordinator-Dental Experience Required - Sarah M Dowdy, DDS - Richmond, VA

Front Desk / Patient Care Coordinator We are a single-doctor, fee-for-service general dental practice offering a concierge-level patient experience . Our patients value personal attention, thoughtful communication, and care that is never rushed. About the Role This position is the face and voice of our practice —the first person patients speak with on the phone and often the first person they meet when they walk through our doors. We are looking for an experienced, confident, and highly organized Front Desk / Patient Care Coordinator who enjoys caring for people and being part of a strong team. You will be responsible for: Scheduling, confirming, and coordinating patient appointments using Dentrix and Weave Proactively managing the schedule and quick-call list to keep the day full and productive Communicating warmly and confidently with patients Discussing treatment, fees, financial expectations, and ADA codes with confidence Coordinating communication between patients, the clinical team, and business leadership Managing patient records, documentation, and intake Maintaining HIPAA compliance and accurate data entry Supporting the dentist and team with daily practice operations Who Thrives Here You will be a great fit if you: Genuinely enjoy being part of a strong, supportive team Communicate openly, respectfully, and proactively with the business leadership team, clinical team and the doctor Are comfortable receiving feedback, asking questions, and adapting when needed Take ownership and initiative without needing to be constantly reminded Bring solutions rather than focusing on problems Are highly detail-oriented and take pride in doing things well Remain calm, gracious, and professional with anxious or overwhelmed patients Naturally provide high-touch, concierge-level service Contribute to a positive environment and do not participate in gossip or negativity This is more than a front desk position. You are an important part of the patient experience and the success of the entire practice. What We Offer PTO Mental Health Days Retirement Plan Team-building experiences Supportive team environment A doctor who genuinely cares about her team A practice philosophy centered on quality, ethics, and individualized care Compensation based on experience, skill, work ethic, and results Opportunity to grow within a refined, patient-focused practice If you take pride in setting the tone, creating ease, communicating clearly, and making patients feel genuinely cared for , we would love to meet you. Apply through Indeed with your resume and a brief note telling us why concierge-level patient care resonates with you. Job Type: Full-time Pay: $19.00 - $24.00 per hour Benefits: Continuing education credits Employee discount Employee mentoring program Opportunities for advancement Paid time off Retirement plan Uniform allowance Application Question(s): Do you have experience using Weave software? Do you have at least 2 years of Dental Insurance Coding experience? How many years of Dentrix experience do you have? Experience: Dental Coordinator : 3 years (Required) Work Location: In person

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