Dental Insurance & Administrative Coordinator

La Jolla Cosmetic Dentistry & Orthodontics is a well-established, highly respected cosmetic dental practice in the La Jolla/UTC area. We are looking for an experienced, professional, and detail-oriented Dental Insurance & Administrative Coordinator to join our team.

This position is ideal for someone who has strong dental insurance knowledge but also understands the full scope of dental office administration. Dr. Kohani is looking for someone who can take ownership of insurance responsibilities while also being able to step in and support other areas of the front office when a team member is out.

We are a busy, high-end practice that takes pride in providing exceptional patient care and maintaining a professional, welcoming environment. The right candidate will be confident, organized, dependable, and comfortable wearing multiple hats.

Responsibilities

Insurance & Billing

• Verify dental insurance benefits and eligibility
• Obtain and document accurate benefit breakdowns
• Understand dental insurance plans, limitations, exclusions, waiting periods, deductibles, and frequency limitations
• Prepare and submit dental insurance claims
• Follow up on outstanding and unpaid claims
• Review EOBs and reconcile insurance payments
• Post insurance payments, adjustments, and patient payments accurately
• Handle insurance-related patient questions and explain benefits clearly
• Assist with insurance estimates and treatment plan presentations
• Monitor and follow up on outstanding accounts receivable

Front Office & Administrative Support

• Schedule and coordinate patient appointments
• Confirm appointments and manage patient communication
• Check patients in and out
• Collect patient payments and balances
• Assist with treatment plan coordination and financial arrangements
• Maintain accurate patient records
• Help manage daily front-office operations
• Step into other administrative responsibilities when team members are absent
• Work collaboratively with doctors, hygienists, assistants, and administrative staff
• Provide an exceptional patient experience from check-in through checkout

What We Are Looking For

• 3+ years of dental office administrative experience preferred
• Strong dental insurance and billing knowledge
• Experience with dental claims, EOBs, insurance verification, and A/R
• Understanding of CDT codes and dental terminology
• Experience with treatment plans and patient financial discussions
• Comfortable handling multiple responsibilities in a fast-paced environment
• Excellent attention to detail and organizational skills
• Professional communication and customer service skills
• Reliable, proactive, and able to work independently
• Team-oriented attitude and willingness to help wherever needed
• Ability to remain calm and professional when handling challenging patient or insurance situations
• Experience with Eaglesoft is a plus

The Ideal Candidate

We are looking for someone who is more than just an insurance coordinator. The ideal candidate has a broad understanding of how a dental office operates and can confidently step in to help with scheduling, patient accounts, treatment coordination, front-office coverage, and other administrative responsibilities when needed.

We value employees who take initiative, notice what needs to be done, and are willing to help the team rather than saying, “That's not my job.”

What We Offer

• Competitive hourly pay based on experience
• Monday–Friday schedule
• Paid time off
• Paid sick time
• 401(k) and profit-sharing opportunities
• Bonus opportunities
• Medical benefits
• A professional, established, and supportive work environment
• Opportunity to become an integral part of a highly respected dental practice

Schedule: Monday–Friday, 8:30 AM–5:00 PM

Location: La Jolla/UTC – San Diego, CA

Pay: $35–$40 per hour, depending on experience and qualifications

If you are an experienced dental professional who understands both dental insurance and the bigger picture of running a successful dental office, we would love to hear from you!