APPOINTMENT COORDINATOR Prosthodontic Specialty Practice | Encino, California

APPOINTMENT COORDINATOR

Prosthodontic Specialty Practice | Encino, California

Are you exceptionally organized, personable, and passionate about providing an outstanding patient experience?

Dr. Exler & Associates, an established prosthodontic specialty practice in Encino, California, is seeking an experienced, energetic, and highly professional Appointment Coordinator to become an important member of our team.

We are a quality-oriented, fee-for-service specialty practice with a strong commitment to clinical excellence, exceptional service, and personalized patient care. We believe every interaction with our office should reflect the quality of dentistry we provide.

As our Appointment Coordinator, you are much more than the person who answers the telephone and schedules appointments. You are often the first and last impression of our practice and play a critical role in creating an exceptional experience for every patient.

We offer a challenging and rewarding career opportunity where excellent team members are genuinely appreciated for their talent, initiative, and contribution to the success of the practice.

The Position

The Appointment Coordinator is responsible for creating a welcoming, professional experience for our patients while maintaining an organized, productive, and efficient clinical schedule.

Your responsibilities will include:

• Warmly greeting patients and making them feel welcome from the moment they enter our office
• Providing exceptional telephone and in-person customer service
• Answering incoming calls professionally and effectively
• Scheduling new and existing patients appropriately
• Managing and maintaining an efficient and productive appointment schedule
• Confirming appointments and communicating necessary reminders
• Monitoring the schedule proactively and responding quickly to cancellations or openings
• Coordinating with our doctors and clinical team to optimize patient flow
• Accommodating urgent patient needs when appropriate
• Managing patient check-in and check-out
• Collecting and verifying necessary patient information
• Communicating clearly with patients regarding appointments, office procedures, and next steps
• Maintaining accurate patient and scheduling information within our practice-management software
• Helping maintain a professional, organized, and welcoming reception environment
• Working collaboratively with the Financial/Treatment Coordinator and clinical team to provide a seamless patient experience

The Person We Are Looking For

Our ideal Appointment Coordinator genuinely enjoys interacting with people and understands that exceptional customer service involves much more than simply being pleasant.

You should be someone who:

• Has excellent verbal and written communication skills
• Is warm, friendly, confident, and professional
• Has exceptional telephone skills
• Is highly organized and detail-oriented
• Can comfortably manage multiple priorities in a busy practice
• Takes initiative and anticipates what needs to happen next
• Understands the importance of maintaining a productive clinical schedule
• Communicates effectively with patients, doctors, and team members
• Handles confidential patient information with professionalism and discretion
• Is dependable, punctual, and accountable
• Enjoys being part of a collaborative, high-performing team
• Takes pride in providing an exceptional patient experience
• Is comfortable learning new systems, technology, and procedures
• Brings a positive, solutions-oriented attitude to the workplace

Preferred Qualifications

We are particularly interested in candidates with:

• 3+ years of experience in a dental or specialty dental practice
• Previous dental front-office and scheduling experience
• Experience managing a busy professional appointment schedule
• Dentrix dental software experience
• Strong computer and technology skills
• Experience communicating with patients by telephone, email, and text
• Excellent organizational and time-management abilities
• Experience in a specialty, restorative, cosmetic, or fee-for-service dental practice is especially desirable

What Success Looks Like

A successful Appointment Coordinator helps create a day in which:

• Patients feel recognized, welcomed, and cared for
• Telephone calls are handled professionally and efficiently
• New patients receive an excellent first impression of our practice
• Appointments are confirmed and patients arrive prepared
• Cancellations and schedule changes are addressed proactively
• Openings in the schedule are identified and addressed promptly
• The clinical schedule remains organized and productive
• Doctors and clinical team members know what to expect throughout the day
• Communication between the front office and clinical team is seamless
• Patients leave knowing exactly what happens next

What We Offer

We believe exceptional team members should be recognized, supported, and rewarded.

Our practice offers:

• Competitive hourly ($25-$32/hr) compensation based upon experience and qualifications
• Performance-based incentive opportunities
• Full-time employment
• Approximately 32–40 hours per week
• Monday through Friday schedule
• Health insurance benefits
• 401(k) retirement plan with employer matching
• Paid time off
• Paid sick time
• Five paid holidays per year
• Paid training
• On-the-job mentoring
• Professional development and continuing education opportunities
• Employee dental care discount
• Free parking

Schedule

• Full-time
• Monday through Friday
• Approximately 32–40 hours per week
• Generally 8-hour shifts
• Periodic virtual or in-person training sessions may be required throughout the year

How to Apply

We would like to learn more about you than we can get from a résumé alone.

Please email your résumé and a brief introduction to:

drexleremployment@gmail.com

In your email, please answer the following:

1. Why does this position appeal to you?
2. What experience, talents, or personal qualities would make you an exceptional Appointment Coordinator?
3. Tell us about your previous dental experience managing appointments, schedules, and patients.
4. What does exceptional patient service mean to you?
5. What distinguishes you from other qualified candidates?
6. Please provide your full contact information and the best days and times to reach you if you are selected for an interview.

Qualified candidates will be contacted for an in-depth interview and an opportunity to tour our practice and meet members of our team.

Come Help Us Write the Next Chapter of Our Story

If you are an experienced dental professional who is energetic, organized, enjoys people, takes pride in doing things well, and wants to become an important part of a practice committed to excellence, we would love to hear from you.

Dr. Exler & Associates
Specialty Practice Limited to Prosthodontics
Encino, California