Permanent Dental Receptionist / Front Desk Job in Mesa, AZ
Aspire Pediatric Dentistry is seeking an experienced Front Office Lead who understands dental front office operations and can keep the day running smoothly while making families feel welcome.
This is a hands-on leadership position for someone who can confidently handle scheduling, insurance, billing, and patient accounts while guiding the front office team. Previous dental office manager experience is a big plus. This position offers the opportunity to grow into an Office Manager role in the future as the practice grows.
Responsibilities
- Lead daily front office operations, set priorities, delegate tasks, and follow through to completion.
- Answer calls with warmth and confidence, help families schedule appointments, and manage patient inquiries.
- Maintain a productive schedule, fill openings, and coordinate recalls and treatment appointments.
- Oversee insurance verification, benefits, eligibility, and prior authorizations.
- Submit and follow up on claims, resolve denials, and manage outstanding insurance balances.
- Accurately post insurance payments, patient payments, adjustments, and refunds.
- Explain treatment estimates and financial responsibilities clearly to parents.
- Monitor accounts receivable and follow up on unpaid balances.
- Train and support front office staff and coordinate with the clinical team.
- Help improve office systems, accuracy, and the overall patient experience.
What we’re looking for
- Previous dental front office experience with a strong working knowledge of the full insurance and billing process.
- Demonstrated leadership skills and the ability to delegate effectively.
- Excellent phone skills and clear, professional communication.
- Strong organization, attention to detail, and reliable attendance.
- Someone who takes initiative, solves problems, and follows through without constant supervision.
- A calm, friendly approach when helping busy parents or resolving concerns.
- Spanish proficiency preferred.
- Open Dental experience preferred.
- Pediatric dentistry and AHCCCS/Medicaid billing experience are a plus.
- Previous dental office manager experience is strongly preferred.
Why join Aspire?
Work in a locally owned pediatric dental practice led by a board-certified pediatric dentist, with the opportunity to help shape office operations and grow into a larger leadership role.
Compensation will be based on experience and qualifications.
To Apply
Please submit your résumé and a brief description of your dental front office experience, including any leadership or office management responsibilities.
Recommended Skills
