Front Office Supervisor, FREE Medical, Dental, Vision - Andaz - Napa, CA

Summary The hourly rate for the Front Office Supervisor position is $25.00 and is eligible for FREE Medical, Dental and Vision. At Andaz Napa, part of the World of Hyatt Lifestyle Brand, we believe our guests choose Andaz for our caring and attentive colleagues who deliver efficient service and meaningful experiences. We are independent and free-thinking, fostering a workplace where creativity, individuality, and genuine hospitality thrive. Our team works in an environment that expects exceptional performance while offering rewarding opportunities in return—from career growth and job enrichment to a supportive workplace culture. At Hyatt, our culture is built on exceeding expectations. With a commitment to respect, inclusion, and service, we create an environment where talent opens doors to exciting opportunities within the hospitality industry. he Front Office Supervisor leads the Front Office team and the agents responsible for the guest registration process, hotel services, and promotions. This highly visible role provides frequent opportunities for meaningful conversation with guests and has a direct impact on creating a memorable guest experience. The supervisor supports smooth arrivals and departures, coaches colleagues, responds to guest inquiries, processes forms of payment, and helps resolve guest concerns. The ideal candidate is an experienced hospitality professional who is confident, organized, service-focused, and committed to delivering warm, efficient, and personalized service in Andaz Napa’s creative and supportive work environment. If you are ready to take on new challenges, grow your career, and make a meaningful impact on the guest experience, Andaz Napa is ready for you. View our Virtual Reality Experience to spend a ‘day in the life’ of a hospitality professional at a full-service hotel. Play PausePlay 00:00 01:58 UnmuteMute Disable captionsEnable captions Settings CaptionsDisabled Qualitydefault SpeedNormal Captions Quality Speed 0.5× 0.75× Normal 1.25× 1.5× 1.75× 2× Exit fullscreenEnter fullscreen Qualifications A true desire to satisfy the needs of others in a fast-paced environment. Refined verbal and written communication skills. Experience and a thorough understanding of Front Office operations. Prior supervisory or leadership experience preferred. Ability to lead, coach, and motivate Front Office colleagues. Professional, approachable, and comfortable engaging with guests. Strong problem-solving, organizational, and multitasking abilities. Ability to handle guest inquiries and concerns calmly and effectively. Ability to stand for long periods of time. Computer proficiency and ability to learn hotel operating systems. Flexible availability, including evenings, weekends, holidays, and varying shifts. High school diploma or equivalent preferred. Our Values: Empathy | Integrity | Respect| Inclusion| Experimentation| Wellbeing Why Work at Andaz Napa? Complimentary Hotel Room Nights*, Discounted Colleague Rate & Friends & Family Room Rates Worldwide Discounted F&B when Staying at Hyatt Hotels Worldwide Medical, Dental and Vision Insurance (Full-Time Colleagues) Retirement Savings Plan Highly Competitive Salaries & Incentives Excellent Training and Professional Development Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more. Opportunities to work around the world with Hyatt Hotels and Resorts Tuition Reimbursement, up to $1,000 a year* This is a great opportunity to start a career with Hyatt Hotels Worldwide. For immediate consideration for this position, click Apply Now and complete an application for this position on the Hyatt Careers Site! All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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