Seeking Front Office Receptionist/Treatment Plan Coordinator

Our dental office is seeking an exceptional Dental Receptionist / Treatment Plant Coordinator to enhance our patient care services.

Clinical Setting

Our facility features advanced dental equipment and digital imaging systems, allowing our team to provide comprehensive care efficiently. We prioritize patient comfort and maintain strict standards for infection control and safety protocols.

Candidate Requirements

We seek a dedicated professional with solid technical foundations and strong interpersonal skills. The successful candidate will demonstrate reliability, attention to detail, and the ability to balance independent work with collaborative efforts. You’ll run the front desk, keep the schedule running smoothly, and guide patients through their treatment plans, including costs, insurance, and financing, so they can say yes to the care they need.

Job Responsibilities

• Engage in ongoing professional development to enhance skills and knowledge
• Support practice-wide initiatives and special projects as needed
• Demonstrate commitment to delivering exceptional patient outcomes and experiences
• Greet patients, answer phones, and manage the appointment schedule
• Present treatment plans clearly and with empathy, and answer patient questions
• Explain insurance benefits, estimate out-of-pocket costs, and set up payment plans or financing (CareCredit, Sunbit, etc.)
• Verify insurance eligibility and benefits before appointments
• Collect payments and post transactions
• Follow up on unscheduled treatment and keep the schedule full
• Maintain accurate patient records and handle check-in/check-out
• Coordinate with doctors and clinical staff to keep the day on time

What We’re Looking For

• Dental front office / treatment coordinator experience 
• Working knowledge of dental insurance (PPO and fee-for-service)
• Experience with Dentrix (preferred)
• Warm, confident communicator who’s comfortable discussing finances
• Highly organized, detail-oriented, and calm when things get busy
• Team player with a positive attitude