Dental Front Office & Treatment Coordinator - Advanced Dental Care - Rialto, CA

Dental Front Office & Treatment Coordinator Advanced Dental Care | Rialto, CA Location: 1727 N Riverside Ave, Rialto, CA 92376 Pay: $20–$27 per hour, depending on experience About Advanced Dental Care Advanced Dental Care is a modern, technology-driven general dental practice led by Dr. Sandy N. Ibrahim. We are looking for a friendly, organized, and motivated dental professional who enjoys helping patients, coordinating treatment, and keeping the office running smoothly. We are seeking someone who can confidently manage front office responsibilities, present treatment plans, assist with insurance billing, and help create an exceptional patient experience. Job Responsibilities Front Office & Patient Coordination Welcome patients and provide a professional, friendly first impression. Answer phone calls, respond to patient messages, and schedule appointments. Confirm appointments, manage the schedule, and coordinate follow-ups. Present treatment plans and explain recommended treatment, estimated costs, and financial arrangements. Help patients understand payment options and financing opportunities. Coordinate with Dr. Sandy Ibrahim and the clinical team to ensure a smooth patient experience. Dental Insurance & Billing Verify insurance eligibility and benefits. Review treatment estimates and explain expected patient portions. Submit electronic insurance claims and monitor claim status. Follow up on outstanding claims, insurance denials, and unpaid balances. Assist with insurance narratives, radiographs, claim attachments, EOBs, and payment posting. Work with PPO insurance plans and California Denti-Cal. Maintain accurate patient accounts and financial records. Dental Software & Technology Experience with Oryx dental software is strongly preferred. Candidates with experience using other dental practice management systems are encouraged to apply if they are comfortable learning new software. Must be willing and able to learn Oryx, our modern, digital dental practice management system, if not already familiar with it. Must be comfortable using computers, digital scheduling systems, electronic records, and online patient communication tools. Office Operations Maintain organized and accurate patient records. Track treatment plan acceptance and follow up with patients who have outstanding treatment. Assist with daily office operations and maintain an efficient schedule. Work collaboratively with the front and back office teams. Qualifications At least 2 years of dental front office experience preferred. Experience with treatment coordination and presenting dental treatment plans. Knowledge of dental insurance verification, claims, and billing. Familiarity with PPO insurance and Denti-Cal preferred. Oryx experience is a plus; willingness to learn Oryx is required. Strong communication, customer service, organization, and problem-solving skills. Reliable, detail-oriented, professional, and comfortable working in a growing practice. Ability to discuss treatment costs and financial arrangements with patients in a clear, respectful, and compassionate manner. The Ideal Candidate We are looking for someone who takes initiative, follows through on responsibilities, and understands that excellent dental care includes helping patients understand their treatment options and navigate insurance and financial arrangements. The ideal candidate is personable, confident, organized, comfortable with technology, and eager to grow with a modern dental practice. We value kindness, accountability, teamwork, and a commitment to providing patients with an excellent experience. How to Apply Please submit your resume to advanceddentalcareteam@gmail.com and briefly describe your dental front office, treatment coordination, and insurance billing experience. If you have worked with Oryx or another dental software system, please include that information in your application. We look forward to meeting someone who will be a valuable part of the Advanced Dental Care team. Pay: $20.00 - $27.00 per hour Work Location: In person

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