Dental Treatment Coordinator - Welly Dental Studio - Brandon, FL

At Welly Dental Studio, we believe dentistry can feel calm, personal, and unrushed. We're a privately owned boutique practice built around one idea: a better dental experience. That experience begins the moment someone calls or walks through our door, which makes this one of the most important roles on our team. We're looking for a Treatment and Experience Coordinator who is warm, polished, and detail-minded, and who is as comfortable welcoming a nervous new patient as walking someone through their financial options. This role covers everything our front desk does, with an added focus: you'll own treatment presentation, insurance, and the financial side of each patient's care. What you'll do At the front desk - Welcome every guest by name and set a calm, gracious tone - Answer calls and messages and book reservations with confidence - Confirm upcoming visits and make sure digital forms are complete beforehand - Check patients in and out and collect payment at time of service - Keep our reception space beautiful, stocked, and guest-ready - Prepare for our morning huddle so the day runs on time Your treatment and financial focus - Present treatment plans clearly, so patients understand the why and never feel sold to - Walk patients through costs, insurance coverage, and payment options - Share our membership plan and financing options (CareCredit, Cherry) - Verify insurance eligibility and benefits before each visit - Submit claims, review EOBs for accuracy, and resolve discrepancies - Follow up on outstanding balances - Schedule treatment so accepted care gets on the books and the day stays balanced - Keep hygiene recare current and reach out to patients who are overdue What you'll need - Dental front office experience, including presenting treatment and verifying insurance (required) You may be a great fit if - You hold yourself to a high standard and welcome feedback with an open mind - You have a hospitality mindset and people feel at ease around you - You're organized and steady when the day gets busy - You take initiative and think of the patient first - You're comfortable with money conversations - You learn new software quickly (we'll train you) Nice to have - Experience with Oryx or another dental practice management system - A background in hospitality, concierge, or boutique wellness Why you'll love it here - A four-day work week with every Monday off - A modern, boutique studio designed to feel like hospitality, not a clinic - A small, supportive team where your ideas shape how we grow - Unrushed scheduling that lets you give patients real attention - Direct access to the owners and room to grow with the practice - Flexible unpaid time off: no fixed cap on days, just advance notice and team coverage - A one-time uniform allowance when you join Schedule - Four-day work week: Tuesday through Friday, with a three-day weekend every week - Shift hours 8:00 AM to 6:00 PM, with a one-hour lunch - Morning huddle at 8:40 AM - Patient hours 9:00 AM to 5:00 PM Pay and job type - Pay: $24 to $27 per hour, based on experience - Job type: Full-time, in person, Brandon, FL Pay: $24.00 - $27.00 per hour Expected hours: 36.0 per week Application Question(s): This role is on-site in Brandon, Tuesday to Friday, 8:00 AM to 6:00 PM. Can you commit to that schedule consistently? A patient's portion for a crown is $900 and they hesitate. In two or three sentences, what do you say? Describe a time you received feedback about your work that you disagreed with. What did you do? Experience: Dental front office: 2 years (Required) Work Location: In person

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