Permanent Dental Receptionist / Front Desk Job in Reston, VA
NOW HIRING: Dental Admin and Scheduling Coordinator Smile Wonders | Reston, VirginiaPay: $25-28/hour | Full-Time | Monthly Performance Incentives | PTO and 401(k) Benefits AvailableSchedule: MondayâFriday, 8:00 AMâ5:00 PM Smile Wonders is looking for a Dental Admin and Scheduling Coordinator to help keep our front office, administrative systems, patient schedule, and daily operations running smoothly.We are a pediatric dental practice that cares for children and families, including infants and young children with feeding and oral-function challenges. Weâre looking for someone who takes pride in creating a welcoming patient experience and making sure the details behind the scenes are handled accurately and consistently. What Youâll DoPatient Communication & Documentation Review patient forms, update charts, and organize documents in our systems. Manage patient messages and follow up on paperwork and administrative needs. Answer incoming phone calls professionally, warmly, and efficiently, following Smile Wondersâ established phone protocols and communication standards. Communicate clearly with parents and patients regarding appointments, paperwork, and office processes. Route clinical questions, urgent concerns, and requests to the appropriate team member according to practice protocols. Help ensure every phone interaction reflects the welcoming, professional, and patient-centered experience expected at Smile Wonders. Front Desk, Scheduling & Payments Welcome families and manage patient check-in and checkout. Schedule appointments and assist with scheduling changes and follow-up. Verify and communicate expected patient portion to be collected for each visit. Collect patient payments and accurately post transactions in Dentrix. Help maintain smooth patient flow and a positive front-office experience. Follow established scheduling, payment, and patient communication procedures. Office Operations & Organization Manage daily front-desk opening and closing procedures. Maintain an organized, clean, and welcoming reception and children's area. Coordinate maintenance requests with vendors and building personnel. Assist with administrative projects, office organization, and day-to-day operational needs. Help ensure the front office is ready to welcome patients and support the team each day. Team Support Communicate clearly with clinical and administrative team members. Follow through on assigned tasks and outstanding requests. Identify problems, communicate them promptly, and help find practical solutions. Take ownership of responsibilities and help keep daily operations organized and efficient. Who Weâre Looking For You may be a great fit if you are: Highly organized: You keep track of details and follow tasks through to completion. Professional on the phone: You communicate warmly and confidently and can follow established scripts and protocols. Proactive: You notice what needs attention and take action. Accurate: You understand the importance of correct documentation, scheduling, and payment processing. Patient-focused: You help parents and children feel welcomed, informed, and cared for. Dependable: You arrive prepared, follow established procedures, and take responsibility for your work. A team player: You communicate well, support your colleagues, and know when to ask questions or escalate an issue. Dental or medical front-office experience is preferred. Experience with Dentrix, Weave, appointment scheduling, and dental payment systems is a plus. Compensation & Benefits Base pay: $25-28/hour Full-time schedule, approximately 40 hours per week Monthly and/or quarterly performance incentives available Paid time off (PTO) 401(k) benefits Opportunity for a compensation review as you demonstrate consistent performance and increased ownership Why Smile Wonders? At Smile Wonders, the front office is an important part of the patient experience. The right person helps families feel welcomed, keeps the team organized, and allows our clinical team to focus on caring for children.We value accountability, clear communication, attention to detail, teamwork, and people who take pride in doing their work well.Weâre looking for someone who does more than complete assigned tasks. We want someone who takes initiative, follows through, and helps make each day run better for our patients and team. Interested in Joining Our Team? Please complete your application at:https://smilewonders.com/join-our-team/application/We look forward to meeting someone who can help Smile Wonders deliver an organized, welcoming, and exceptional experience for every family. Pay: $25.00 - $28.00 per hour Benefits: 401(k) 401(k) matching Employee discount Paid time off Referral program Work Location: In person
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