Dental Treatment Coordinator / Front Receptionist - ConfDental - Odenton, MD

we are dedicated to providing comprehensive, patient-centered dental care in a warm, state-of-the-art environment. We believe that clear communication, transparency, and patient education are key to helping our community achieve optimal oral health. We are looking for an empathetic, organized, and results-driven Dental Treatment Coordinator to join our team as the primary bridge between clinical diagnosis and patient care decisions. Key Responsibilities Front Desk & Reception Operations Patient Greeting & Check-In/Out: Warmly welcome patients upon arrival, check them in, verify patient demographic and insurance details, and manage the check-out process. Call Management & Lead Conversion: Answer incoming phone calls promptly, handle scheduling inquiries, convert prospective patient inquiries into scheduled appointments, and manage patient recall reminders. Patient Records & Intake: Collect new patient registration forms, maintain digital patient records, and ensure all health histories and privacy consent forms are up to date. Schedule Maintenance: Maintain an efficient daily appointment schedule for hygienists and doctors, filling last-minute cancellations and keeping daily flow running smoothly. Treatment Coordination & Financial Counseling Treatment Presentation: Review diagnostic treatment plans with patients, explaining proposed procedures, clinical necessity, and treatment steps in clear, accessible terms. Financial Arrangements & Case Acceptance: Present accurate fee estimates, verify insurance benefits, calculate patient copays/out-of-pocket costs, and offer third-party financing solutions to facilitate treatment. Unscheduled Treatment Follow-Up: Actively follow up on pending treatment plans to answer questions, address financial or clinical hesitation, and increase overall case acceptance. Insurance Navigation: Submit dental insurance claims, track pre-authorizations, and clarify coverage limitations to ensure transparent patient expectations. Required Qualifications Experience: 2+ years of experience in a dental office setting (front desk, treatment planning, or clinical dental assisting background preferred). Software Proficiency: Hands-on experience with practice management software (Open Dental). Insurance Knowledge: Deep understanding of CDT billing codes, dental insurance structures, PPO plans, and pre-authorization processes. Communication: Exceptional verbal and written communication skills with a proven track record of empathetic patient counseling and comfortable financial conversations.Teero Ideal Candidate Profile Compassionate communicator who can ease patient anxiety and turn complex clinical details into clear choices. Highly organized multi-tasker with strong follow-through on pending cases. Goal-oriented professional focused on elevating case acceptance while prioritizing ethical patient care. Pay: $20.00 - $30.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Work Location: In person

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