Dental Treatment Coordinator/Front Office Manager - Benson Hill Smiles - Renton, WA

Benson Hill Smiles is a premier dental practice dedicated to providing exceptional patient care in a warm, friendly environment. We are seeking an energetic, organized treatment coordinator to lead and manage our front office team and support the overall success of the practice. Our longstanding practice is known for its high level of customer service and professionalism. Our team members are valued and respected. Our longest tenured team members are 40, 24, and 17 years respectively. This leadership position supports the daily operations and financial health of the practice while ensuring an exceptional patient experience. This individual takes ownership of scheduling, treatment coordination, patient financials, collections, and daily/monthly financial processes. Key Responsibilities Leadership & Operations Lead by example with professionalism, accountability, and a positive attitude. Support doctor and team members in achieving practice goals. Ensure practice systems and policies are consistently followed. Promote strong communication and teamwork. Scheduling & Treatment Coordination Maintain productive doctor and hygiene schedules. Proactively fill openings and manage cancellations. Review and present treatment plans with patients. Explain treatment fees, insurance estimates, and patient responsibility. Help patients understand payment options and financial arrangements. Follow up on unscheduled treatment. Monitor treatment acceptance and scheduling opportunities. Financial Responsibilities Collect patient payments at the time of service. Monitor daily production and collections. Manage outstanding patient balances and accounts receivable. Send patient statements and follow up on upaid balances. Review adjustments, write-offs, refunds, and account discrepancies. Maintain accurate financial documentation and patient account notes. End-of-Day & End of Month Review production, collections, adjustments, and deposits. Verify credit card transactions and daily deposits. Research and resolve discrepancies. Complete end-of-day reports. Review monthly production and collections. Review adjustments, write-offs, credits, and refunds. Provide the doctor/owner with a concise summary of financial performance and areas needing attention. Leadership Expectations The ideal person: Takes ownership and follows through. Is comfortable discussing treatment and money with patients. Looks for solutions rather than waiting for direction. Communicates directly and professionally. Holds themselves and others accountable. Understands the numbers and recognizes when something needs attention. Protects the patient experience and practice culture. Has a minimum of 5 years experience as a Treatment Coordinator Is familiar with Eaglesoft practice software (not a requirement) Pay: $35.00 - $39.00 per hour Expected hours: 32.0 – 38.0 per week Benefits: Dental insurance Family leave Health insurance Paid time off Retirement plan Work Location: In person

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