Patient Care / Treatment Coordinator - Join our Scottsdale, AZ practice

Patient Care / Treatment Coordinator

Private Dental Practice in Scottsdale | Monday through Thursday

Position Overview

We are seeking an experienced Patient Care Coordinator / Treatment Coordinator to join our team. This position combines front office coordination, patient communication, scheduling, and dental treatment planning. We are looking for someone who is highly organized, confident on the phone, and genuinely enjoys interacting with people.

Personality is especially important for this role. We are looking for someone with an exceptionally upbeat, bubbly, and engaging personality who brings positive energy to every patient interaction. The ability to communicate warmly and enthusiastically over the phone and in person is essential to creating an outstanding patient experience.

Responsibilities

§  Answer incoming calls, respond to patient messages, and provide a welcoming first impression.

§  Greeting patients, coordinate check-in, and assist with new patient registration and intake.

§  Manage appointment scheduling, confirmations, cancellations, and follow-up to maintain a productive schedule.

§  Present doctor-recommended treatment plans and explain procedures, costs, insurance benefits, and payment options.

§  Follow up on unscheduled treatment, virtual consultations, recalls, and inactive patients.

§  Maintain accurate patient records, consents, referrals, photographs, and required documentation.

§  Track laboratory and aligner cases, coordinate deliveries and pickups, and ensure cases are ready for scheduled appointments.

§  Communicate with the doctor and clinical team to support efficient scheduling and a smooth patient experience.

§  Address patient questions and concerns professionally and ensure timely follow-through.

Qualifications

§  Minimum of 1 years of dental front office and phone experience.

§  Minimum of 2 years of experience presenting dental treatment plans and discussing financial arrangements.

§  Knowledge of dental terminology, procedures, and treatment planning.

§  Eaglesoft experience preferred.

§  Excellent communication, customer service, and organizational skills.

§  Naturally bubbly, outgoing, and enthusiastic personality with a warm, engaging phone presence.

§  Confidence discussing treatment recommendations and helping patients move forward with care.

§  Strong attention to detail, dependability, and the ability to multitask in a fast-paced environment.

Compensation and Benefits

§  Paid holidays

§  Medical benefits

§  Paid time off (PTO)

§  Monthly bonus opportunities

If you have dental experience, enjoy building relationships with patients, and take pride in providing excellent service while helping patients understand their treatment options, we encourage you to apply.