Dental Patient Coordinator - Ridgetop Dental - Sterling, VA

Ridgetop Dental | Full-Time Make Someone Smile Before They Even Sit in the Chair! Are you a people person who lights up a room, loves staying busy, and thrives in a fast-paced environment? Do you enjoy making people feel welcome, building genuine relationships, and keeping things organized even when there are ten things happening at once? At Ridgetop Dental , we’re looking for an energetic, bubbly, and personable Patient Coordinator who can turn every patient interaction into a positive experience while helping keep our schedule full and our practice growing. We believe great dentistry starts with great relationships. Our Patient Coordinator is often the first face a patient sees and the first voice they hear. You set the tone for the entire visit! We need someone who brings warmth, confidence, and a can-do attitude to every interaction while taking ownership of the schedule and helping patients take the next step toward a healthier smile. What You'll Do Create an Exceptional Patient Experience Welcome every patient with a genuine smile, positive energy, and a friendly, professional attitude. Build meaningful relationships with patients and families so they feel valued, comfortable, and confident in their care. Communicate clearly and compassionately with patients in person, over the phone, and through text and email. Help patients navigate scheduling, treatment appointments, and general questions while making their experience as seamless as possible. Handle patient concerns with empathy, professionalism, and a solutions-oriented mindset. Keep the Schedule Full and Productive Own the schedule by actively filling openings, minimizing gaps, and reducing cancellations and no-shows. Schedule patients efficiently while maximizing provider and hygiene availability. Proactively contact patients with outstanding treatment, overdue hygiene visits, or unscheduled appointments. Follow up consistently with patients who have not scheduled recommended treatment or their next visit. Work with the clinical team to identify same-day treatment opportunities and maximize available chair time. Monitor the schedule for opportunities to improve production and keep the day running smoothly. Master the Multitasking Manage incoming calls, check-ins, checkouts, scheduling requests, and patient questions without losing sight of priorities. Balance competing demands in a busy environment while maintaining accuracy and a welcoming attitude. Maintain organized patient records and accurate scheduling information in the practice management system. Communicate proactively with doctors, hygienists, dental assistants, and the management team to support efficient patient flow. Take initiative, anticipate what needs to be done next, and keep things moving without waiting to be asked. Be a Team Player Who Gets Results Collaborate with the team to meet practice goals for patient retention, schedule utilization, new patient experience, and production. Participate in daily huddles and contribute ideas to improve the patient experience and office performance. Take ownership of responsibilities, follow through on commitments, and ask for help when needed. Bring a positive attitude, a growth mindset, and a willingness to learn every day. Who You Are You may be the perfect fit if you are: Bubbly and personable: Your energy is contagious, and connecting with people comes naturally to you. A natural relationship builder: You remember faces, enjoy conversations, and make people feel like more than just another appointment. An exceptional multitasker: You can juggle phone calls, patients at the front desk, schedule changes, and team requests while staying organized and composed. Proactive and driven: You see an open appointment as an opportunity, not just an empty spot on the schedule. Organized and detail-oriented: You understand that accuracy matters when managing appointments, patient information, and daily workflows. A confident communicator: You are comfortable talking with people, handling questions, and making scheduling recommendations. Accountable: You take ownership of your work, follow through, and focus on solutions instead of excuses. A team player: You understand that the entire team contributes to a successful practice and a great patient experience. What We're Looking For Excellent customer service and communication skills. Strong organizational skills and the ability to prioritize in a fast-paced environment. Confidence managing multiple tasks while maintaining a friendly, professional demeanor. A proactive approach to scheduling, patient follow-up, and keeping the schedule full. Reliability, punctuality, and a strong sense of responsibility. Previous customer service, hospitality, sales, or dental front desk experience is a plus. Dental experience is preferred but not required for the right person. We can teach systems and workflows; your attitude, personality, and willingness to learn are what set you apart. Our Culture: How We Show Up At Ridgetop Dental, our core values guide how we treat our patients and each other: Teamwork: Work together, accomplish more, have fun. Integrity: Do the right thing under all circumstances. Make No Judgement: Never assume; we listen, we help. Proactivity: Show up every day ready to deliver. Accountability: Take ownership for the right outcome. Continuous Growth: Never settle; keep learning. Trust: Build the foundation for every relationship. We are looking for someone who doesn't simply complete a checklist, but takes pride in making a difference, contributing to the team's success, and helping create an environment where patients want to return. Ready to Make an Impact? If you're outgoing, organized, motivated, and excited about helping people, we'd love to meet you! Join Ridgetop Dental and help us create exceptional patient experiences, one smile at a time. Pay: $20.00 - $25.00 per hour Benefits: 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Work Location: In person

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