Orthodontic Treatment Coordinator - Leavitt Orthodontics - Pocatello, ID

Summary Leavitt Orthodontics, one of the leading orthodontic clinics in Southeast Idaho, is seeking a Treatment Coordinator to help us grow! This is a leadership position with the opportunity and expectation to influence the success of the entire practice, in addition to delivering exceptional treatment coordination. The ideal candidate will be friendly and outgoing, have high energy, deliver the “wow” factor when interacting with prospective patients and their families, and possess strong interpersonal and leadership skills. Our Treatment Coordinator quickly and naturally establishes strong connections with the doctor, the team, and prospective patients. This person will naturally have a passion for self-development, team collaboration, and setting and achieving high goals. You will guide patients through their orthodontic journey—helping them feel comfortable, informed, and confident in starting treatment. Leavitt Orthodontics’ primary mission is for everyone (patients and team members) to experience the “Leavitt Love.” This is accomplished when people feel seen, valued, and cared for from the moment they walk through our doors. We seek team members who share this same goal and passion. Your Time Focus 70% Exams & Treatment Coordinating (top priority) 15% Pending follow-up 15% Reporting & team support Your Three Main Responsibilities 1. Create a Great First Experience! Build connection and trust Understand patient goals and concerns Make the process feel easy, personal, and welcoming Take accurate records (photos/x-rays) to support diagnosis and education 2. Lead the Consultation & Coordination Support the doctor during exams Clearly explain treatment and next steps Review financial options with confidence Coordinate and explain insurance benefits so patients understand their coverage Complete contracts and guide patients through agreements Send treatment letters and coordinate care with referring doctors after new patient exams and PGP visits Invite the patient to get started 3. Follow Through Aim for same-day starts when possible Consistently follow up with pending patients (NEXT system) Ensure every patient feels remembered and cared for after they leave Your Primary Goal Help patients move forward with treatment when they’re ready—while making them feel cared for every step of the way! How You Succeed Build trust → patients feel comfortable saying yes Show genuine care → patients feel valued Be confident → patients feel reassured Stay organized → nothing falls through the cracks Look for ways to continually improve and refine our processes to be more efficient and effective How Success is Measured We track Closure Rate (Same-Day Starts + Scheduled Starts) The goal is to consistently work toward a 90% closure rate Focus is on steady improvement, not perfection Our Standard We are a “YES” office We support each other as a team We create a positive, consistent, and caring experience for every patient We are always learning, improving, and evolving Bottom Line You play a key role in both the patient experience and the growth of the practice. Patients may not remember every detail—but they will always remember how you made them feel. Qualifications High school diploma or equivalent Experience in sales or real estate Experience creating and implementing processes and systems Experience leading others toward a common goal Strong leadership, organization, communication, and interpersonal skills High energy, positive attitude, and the ability to instantly connect with people of all ages and backgrounds. Proficient in Microsoft Word and Excel and Google Docs Wage and Benefits $20 - $26/hr. DOE Paid time off Paid holidays Orthodontia benefits for self and family Working Hours 7:00 am – 6:00 pm Tuesday through Friday and Monday - Thursday Every other Monday and Friday Off Job Type: Full-time Pay: $20.00 - $26.00 per hour Benefits: Employee discount Paid time off Professional development assistance Work Location: In person

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