Great opportunity: Dental Receptionist / Front Desk position in Lewisville, TX

Our outstanding dental practice is seeking an exceptional Dental Receptionist / Front Desk for an opportunity to join our dedicated team.

Join Our Team! Cross-Trained RDA – Front Desk / Patient Care / Insurance Coordinator

We are a private dental office in Lewisville seeking a Cross-Trained Registered Dental Assistant (RDA) to join our team! This dynamic role blends front office duties with patient care and insurance coordination. We're looking for someone friendly, reliable, and organized—someone who values both efficiency and exceptional patient service.

What Your Day Will Look Like:

You’ll play a key role in creating a positive patient experience by managing front office responsibilities, coordinating insurance and treatment plans, and supporting clinical staff as needed.

Daily Responsibilities:

1. Patient Interaction & Scheduling

   • Greet patients and visitors warmly and professionally

   • Handle phone calls, answer questions, and manage scheduling with urgency and accuracy

   • Process new patient paperwork and verify insurance benefits (including detailed breakdowns via calls to insurance companies)

   • Proficiency in Open Dental software is preferred

2. Treatment Coordination & Case Acceptance

   • Verify insurance details and calculate accurate co-pays

   • Present treatment plans and obtain necessary consents and signatures

   • Encourage case acceptance and schedule same-day treatment when possible

   • Discuss payment options and process in-office transactions

3. Patient Records & Compliance

   • Maintain accurate, up-to-date patient records

   • Ensure confidentiality in compliance with HIPAA guidelines

4. Discharge Coordination

   • Work with the Lead RDA to coordinate patient discharge

   • Provide post-op instructions and necessary follow-up materials

5. Administrative Support

   • Assist with billing, claims, payment entry, and ledger maintenance

   • Address patient satisfaction issues promptly and professionally

6. Team Collaboration

   • Work closely with clinical and administrative staff to ensure smooth daily operations and patient flow

7. Office Upkeep

   • Maintain cleanliness and organization in the front office and lobby

Requirements & Preferences:

• Warm and positive personality

• Excellent communication and customer service skills

• Dental knowledge and experience (RDA license required)

• Bilingual in Spanish is a strong plus

• Strong math and organizational skills

• Ability to build and maintain positive relationships with both patients and team members

Schedule:

• 8-hour shifts

• Day shift only

• No evenings or nights

• Work Location: In-person (Lewisville, TX)