Help needed: Dental Receptionist / Front Desk for Manhattan, NY orthodontic office

Patient Experience Coordinator (Part-Time)
Upper East Side, New York City

We are a modern, boutique orthodontic practice seeking a polished, service-driven, and detail-oriented Patient Experience Coordinator to join our growing team. This part-time role is ideal for someone who is equally passionate about delivering an exceptional patient journey and supporting clinical excellence.

Our practice is built on a philosophy of elevated care—where clinical precision meets a refined, hospitality-forward experience. Every touchpoint is thoughtfully curated, and we are looking for someone who naturally embodies professionalism, warmth, and a high standard of service.

What You’ll Do

• Serve as a welcoming first impression, ensuring every patient feels valued and at ease
• Coordinate scheduling with a focus on flow, efficiency, and patient convenience
• Manage phone, email, and in-office communication with professionalism and polish
• Support insurance coordination and financial discussions with discretion and clarity
• Maintain accurate records while ensuring a seamless, elevated office experience

What We’re Looking For

• Experience in a patient-facing or hospitality-driven role is a strong plus
• Exceptional attention to detail with the ability to multitask fluidly
• A poised, polished communicator with a naturally warm demeanor
• A proactive team player who takes initiative and pride in their work
• Highly reliable, organized, and committed to excellence

What We Offer

• Competitive salary based on experience
• A supportive, collaborative, and high-performing team environment
• Beautiful, thoughtfully designed, state-of-the-art office settings

This is a unique opportunity to join a practice that redefines the orthodontic experience—where attention to detail, elevated service, and clinical excellence come together to create something exceptional.