Dental Office Business Assistant - Smiles at Lakewood Ranch - Lakewood Ranch, FL

Job description: Front Office Business Assistant Smiles at Lakewood Ranch A Heartland Dental–Supported Practice Smiles at Lakewood Ranch is seeking a confident, detail-oriented Front Office Business Assistant to join our team. This role is ideal for someone who enjoys patient interaction, stays organized in a fast-paced environment, and takes ownership of their responsibilities while delivering excellent service. As the first point of contact for our patients, you’ll play a key role in creating a welcoming and professional experience from check-in to checkout. Strong communication skills, comfort with numbers, and the ability to multitask are essential for success in this position. Key Responsibilities: Manage front desk operations including patient check-in/check-out, appointment scheduling, and multi-line phone systems Communicate with patients regarding treatment plans, billing questions, and financial responsibilities Verify insurance benefits, assist with claims processing, and maintain accurate patient accounts Maintain a healthy accounts receivable (AR) by consistently following up on outstanding insurance claims, posting payments, and addressing outstanding patient balances in a timely and professional manner Review, update, and maintain patient records in dental practice management and EMR/EHR systems while ensuring HIPAA compliance Support administrative tasks such as documentation, data entry, and maintaining organized records Collaborate with clinical team members to ensure smooth daily operations and accurate patient communication What We’re Looking For: Strong communication, math, and computer skills Ability to multitask and stay organized in a busy office environment Comfort discussing financial information with patients in a clear and professional manner Openness to feedback and a desire to continuously improve An open, positive, and flexible mindset A positive, engaging, and professional presence Experience: Prior dental office experience is preferred Familiarity with Dentrix and dental insurance processes Schedule management Account auditing and check posting with accuracy Why Join Us? Support and structure of a Heartland Dental –affiliated practice Clear expectations, coaching, and growth opportunities A collaborative, feedback-driven team culture The opportunity to make a real impact on patient experience and practice success If you’re service-driven, adaptable, and ready to grow in a professional dental environment, we’d love to hear from you. Job Type: Full-time Benefits: 401(k) Employee discount Employee mentoring program Flexible schedule Health insurance Life insurance On-the-job training Opportunities for advancement Paid time off Vision insurance And many more... Work Location: In person, training may be in a separate location Pay: From $20.00 per hour Benefits: 401(k) Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance On-the-job training Opportunities for advancement Paid time off Vision insurance Experience: Dental office: 1 year (Preferred) Ability to Commute: Lakewood Ranch, FL 34202 (Required) Work Location: In person

Read More