Dental Front Desk - Scollard Family Dentistry - West Springfield, MA

Job Overview We are seeking a dynamic and organized Dental Front Desk professional to join our vibrant dental team! In this essential role, you will be the first point of contact for patients and visitors, ensuring a welcoming environment while managing all front office operations. Your energetic approach will help streamline patient flow, coordinate appointments, verify insurance coverage, and support the overall efficiency of the dental practice. If you thrive in a fast-paced setting and have a passion for delivering exceptional patient service, this opportunity is perfect for you! Duties Greet patients warmly and professionally, creating a positive first impression Schedule and confirm patient appointments using dental practice management software such as Eaglesoft or Dentrix Verify insurance benefits and perform insurance eligibility checks utilizing systems like Epic, Meditech, or Athenahealth Collect payments, process medical collections, and handle billing tasks with accuracy and attention to detail Manage patient records and ensure proper documentation review in compliance with HIPAA regulations Answer multi-line phone systems with excellent phone etiquette and assist with patient inquiries Maintain organized dental records, medical files, and office supplies while supporting clinic operations seamlessly Skills Strong experience with dental office management systems such as Eaglesoft or Dentrix; familiarity with EMR (Electronic Medical Records) systems like Epic or Meditech is a plus Proficiency in medical billing, coding (CPT, ICD-9/10), and insurance verification processes including Medicare and Medicaid guidelines Knowledge of dental terminology, medical terminology, ICD coding, and care plan documentation Excellent computer skills including Microsoft Office Suite; typing speed of 10 key or more is preferred Exceptional customer service skills with the ability to handle sensitive information following HIPAA standards Bilingual abilities are highly valued to serve diverse patient populations effectively Prior clinic or dental office experience combined with clerical skills such as filing, data entry, and appointment scheduling enhances your fit for this role Join us to be part of a dedicated team committed to providing outstanding patient care in a lively, supportive environment. Your enthusiasm and expertise will make a meaningful difference in our patients’ experiences while advancing your career in healthcare administration! Pay: $19.00 - $25.00 per hour Benefits: 401(k) 401(k) matching Employee discount Health insurance Paid time off Work Location: In person

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