Dental facility seeking dedicated Dental Receptionist – Scheduling Coordinator (Non-Patient Facing) in Phoenix, AZ

Our outstanding dental practice is seeking an exceptional dedicated Dental Receptionist – Scheduling Coordinator (Non-Patient Facing) for an opportunity to join our dedicated team.

Who We Are

We are a modern, patient-focused dental practice committed to providing exceptional oral healthcare services to our community. Our state-of-the-art facility features advanced technology and equipment, creating an ideal environment for delivering high-quality dental care. Our team values compassion, professionalism, and continuous learning, ensuring our patients receive the best possible experience.

Who We're Looking For

We are seeking a highly organized and motivated Dental Receptionist – Scheduling Coordinator to join our team. This is a non-patient-facing position focused on maintaining a productive hygiene schedule through proactive outbound calling, appointment confirmations, and schedule optimization. The ideal candidate is personable on the phone, goal-oriented, and thrives in a fast-paced dental environment.

Schedule

Full-Time – 40 Hours per Week

• Monday: 7:00 AM – 3:00 PM
• Tuesday: 7:00 AM – 3:00 PM
• Wednesday: 7:00 AM – 3:00 PM
• Thursday: 11:00 AM – 7:00 PM
• Friday: 7:00 AM – 3:00 PM

Primary Responsibilities

Outbound Calling (Top Priority)

• Make a minimum of 50 outbound calls per day.
• Contact patients due for hygiene appointments.
• Fill open hygiene appointments and minimize schedule gaps.
• Maintain an organized call list and follow-up system.
• Reactivate overdue patients and encourage routine preventive care.

Appointment Confirmation

• Confirm upcoming appointments by phone, text, or other communication platforms.
• Reduce last-minute cancellations and no-shows.
• Reschedule patients promptly when necessary.
• Ensure appointment details are accurate and up to date.

Schedule Management

• Monitor hygiene schedules throughout the day.
• Fill cancellations as quickly as possible.
• Optimize provider productivity by maintaining full schedules.
• Coordinate with the front office team regarding scheduling needs.

Patient Communication

• Provide exceptional customer service over the phone.
• Answer scheduling-related questions professionally.
• Document all patient communications accurately in the practice management software.

Benefits:

• Paid Holidays
• Paid Time Off
• Dental Benefits
• 401(k) Match
• Monday–Friday Schedule (No Weekends)