Dental Front Desk Coordinator - Magnolia dentistry - Nicholasville, KY

Join a practice where the Patient experience comes first. At Magnolia Dentistry, we believe going to the dentist should feel different at our office. We are a privately owned, modern, luxury dental practice designed to provide an exceptional patient experience from the moment someone walks through our doors. We are looking for a service-oriented, highly organized, professional and positive Front Office Coordinator who enjoys building relationships and creating an outstanding experience for every patient. As a front office coordintator in our office, you will become one of the leaders of our patient experience and play an important role in day to day operations and the continued growth of our practice. What You’ll Do As our Front Office Coordinator, you’ll oversee the daily flow of the front office while ensuring every patient receives exceptional service. Patient Experience Welcome every patient with warmth and professionalism Build long-term relationships with patients through excellent customer service Answer phones, texts, and emails promptly and professionally Schedule new and existing patients efficiently Manage same-day treatment opportunities Fill cancellations and maximize the schedule Confirm appointments and reduce no-shows Check patients in and out Ensure patients leave understanding their next treatment steps Perform patient treatment follow-up calls Creating VIP experiences for new patients and returning patients Manage new patient onboarding and paperwork completion Treatment Coordination & Financial Present treatment plans confidently when needed Discuss financial arrangements and payment options Help patients understand insurance benefits with the help of our Insurance Coordinator Increase treatment acceptance through excellent communication Coordinate specialty referrals Follow up on unscheduled treatment Track outstanding treatment plans Collect patient balances Process payments and financing applications Reconcile daily collections & payments Maintain accurate financial records Scheduling & Office Flow Manage provider schedules for maximum productivity Balance hygiene and doctor schedules Monitor schedule gaps and last minute cancellations, and proactively fill openings Monitoring unscheduled treatment reports Coordinate lab cases and delivery appointments as needed Ensure all appointments are properly scheduled before patients arrive Work through recall and overdue patient management Assist with reactivation of inactive patients Reviewing the next day’s schedule for completeness Administrative Duties Manage the Opening and Closing of the front office Maintain accurate patient records Scan and upload documents Review incoming referrals Verify patient information Manage incoming mail and office correspondence Order front office supplies Keep the reception area clean, organized, and welcoming Assist with office projects as needed Maintaining HIPAA compliance Marketing & Practice Growth Encourage online reviews Track new patient referrals Assist with practice promotions and events Help create an exceptional first impression that encourages word-of-mouth referrals What We're Looking For Our ideal candidate is: Friendly and genuinely enjoys helping people Exceptionally organized Detail-oriented Professional in appearance and communication Self-motivated Positive mindset Able to multitask efficiently Coachable and eager to learn Dependable and accountable A team player who enjoys supporting others Comfortable having financial conversations Passionate about creating an outstanding patient experience Preferred Qualifications 1-2+ years of dental front office experience preferred Experience presenting treatment plans Knowledge of dental insurance Dental terminology knowledge Strong computer skills Experience with Dentrix Ascend (preferred but not required) Experience with patient financing (CareCredit, Cherry, etc.) Excellent phone etiquette Strong written and verbal communication skills What Success Looks Like A successful Front Office Coordinator: Keeps the schedule productive, full, and organized Creates an exceptional experience for every patient Minimizes scheduling gaps and cancellations Collects payments confidently and professionally Communicates proactively with the team Stays motivated and is a self-starter Why You’ll Love Working Here We believe our team deserves the same exceptional experience we provide our patients. We offer: Competitive hourly pay Paid holidays Paid vacation Employee dental benefits Employee health insurance Supportive team environment Beautiful modern office State-of-the-art technology Growth opportunities within the practice Monday–Thursday schedule (patient hours are 8:30 AM - 4:30 PM) No evenings or weekends A Few Things We Value At Magnolia Dentistry, we hire for character just as much as experience. We value people who: Treat every patient with kindness, patience, and warmth Take initiative and are self motivated Communicate honestly and respectfully Own mistakes and learn from them Believe every detail matters Strive for excellence every day Ready to Join Our Team? If you’re looking for more than just a job—if you want to be part of a team that genuinely cares about its patients, supports one another, and takes pride in creating an exceptional experience every day—we’d love to meet you. Pay: $18.00 - $23.00 per hour Benefits: Dental insurance Employee discount Health insurance Paid time off Experience: DENTAL Front Office: 1 year (Required) Work Location: In person

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