Dental Care Coordinator - Laurich Dentistry - Livonia, MI

Patient Care Coordinator – Laurich Dentistry Schedule: 32+ hours per week | Work One Friday a Month | No weekends Join our Smile Driven Team About Laurich Dentistry At Laurich Dentistry, we pride ourselves on providing the highest level of dentistry to every patient who walks through our doors. What sets us apart? Our incredible team. We work we bring a Smile Driven approach to everything we do. We value kindness, and collaboration, and we’re looking for a Patient Greeter who embodies those qualities, someone you can hear smile on the phone, who takes initiative, and who understands what great customer service looks like. Why Join Laurich Dentistry? When you join our team, you’ll be part of a team with a balance. You’ll have the opportunity to grow your skills, build lasting relationships, and be proud of the care we provide every day. Most importantly, we invest in your personal and professional development through ongoing learning and upskilling opportunities. This is the perfect position for someone looking for career longevity while getting a start in a new field. Our Core Values: Dedication to Excellence Gratitude & Appreciation Fun Great Communication Teamwork Position Summary The Dental Care Coordinator is the first friendly face our patients see and the welcoming voice they hear. You’ll ensure every visit begins with a warm, positive interaction while helping maintain an efficient, organized front office. You’ll play a key role in creating a seamless experience for patients from check-in to check-out. Key Responsibilities Warmly greet all patients upon arrival and notify the clinical team of their presence Ensure all required forms and information are completed and up to date Answer incoming phone calls promptly and professionally Contact patients and/or insurance companies to clarify coverage as needed Monitor and respond to office emails throughout the day Confirm patient appointments via text and phone Assist with patient check-out and ensure smooth daily flow Submit all insurance claims for the day Keep the front desk and waiting area stocked, organized, and inviting (coffee, water, giveaways, etc.) Support teammates and assist with additional office tasks as needed Who We’re Looking For At least 6 months in a customer service role A friendly, positive, and professional communicator who loves connecting with people A self-starter who takes initiative and thrives in a team environment Someone with a strong attention to detail and a genuine desire to help others Prior dental experience is a plus—but not required! We’re happy to train the right person. What You’ll Get Healthy work/life balance Paid Time Off (PTO) Paid Holidays 401(k) Employee Discounts on dental services Opportunity to grow your career in a fun, professional environment If you’re ready to join a team that values smiles, teamwork, and personal growth, we’d love to meet you! Job Type: Full-time Pay: From $17.00 per hour Expected hours: 32 – 38 per week Benefits: Dental insurance Employee discount Health insurance Opportunities for advancement Paid sick time Paid time off Professional development assistance Uniform allowance Work Location: In person

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