Front Office Coordinator

FRONT OFFICE COORDINATOR

POSITION SUMMARY

The Front Office Coordinator is the steady, trusted anchor of the practice—creating a tranquil, organized, and patient-centered experience from first contact through treatment completion. This role blends empathy, consistency, and precision to ensure seamless scheduling, clear financial communication, and a supportive environment for both patients and the clinical team. More than managing tasks, they build trust and stability; driving efficiency, strengthening relationships, and elevating the overall patient experience.

ABOUT NATURAL DENTAL PARTNERS

Natural Dental Partners is a forward-thinking dental practice dedicated to delivering exceptional care and meaningful patient experiences. We guide with trust, pursue excellence, and are committed to helping each team member achieve their TARGET12 goals through the work we do together. With a strong focus on growth and integrity, we strive to build lasting relationships with both our patients and our team.

OBJECTIVES

• Assure optimal daily patient flow with minimal gaps and maximum efficiency
• Create a welcoming, calm, and organized front office experience for every patient interaction
• Assure all administrative and financial processes are completed correctly and smoothly
• Complete confirmations daily and adjust scheduling to prevent cancellations and no-shows
• Accurately explain treatment costs and payment options while maintaining patient trust
• Maintain schedules, patient records, and office systems clean, accurate, and up to date
• Act as a reliable communication bridge to ensure clinical flow is uninterrupted
• Create long-term trust through consistent follow-up, communication, and care.

COMPETENCIES

• Ability to build relationships, listen to patient needs, and provide relevant solutions
• Ability to follow processes with precision; dependable in executing daily responsibilities without error
• Entry-level understanding of dentistry and dental terminology
• Support high accuracy in scheduling, financials, and patient records
• Communicate with empathy, patience, and clarity; especially around finances
• Keep systems structured, orderly, and easy for the team to navigate
• Handle scheduling conflicts, patient concerns, and daily pressures with steadiness and composure
• Ensure tasks (confirmations, follow-ups, financial arrangements) are completed fully and on time
• Work cooperatively with clinical staff to maintain smooth operations and patient flow
• Adjust to schedule changes and patient needs while maintaining overall system integrity

EDUCATION & EXPERIENCE

• GED or High School Diploma
• Front Office Administrative Experience ( 2+ year required)
• Dental Office Experience ( Preferred)
• CareStack Practice Management Software Experience (Preferred)
• Experience with dental insurance (Preferred)

PHYSICAL REQUIREMENTS

• Ability to spend prolonged periods of time standing, speaking, walking, and/or sitting
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements

BENEFITS

• Dental Benefits
• Paid time off and holidays
• Opportunities for professional development and career growth
• 401(k)

COMMITMENT TO DIVERSITY

At Natural Dental Partners, we are committed to creating a diverse environment and are proud to be an equal opportunity employer. We believe in providing opportunities to all qualified individuals regardless of race, gender, sexual orientation, disability, or background. We are dedicated to fostering an inclusive environment where everyone can thrive and contribute their unique perspectives.

If you're excited about this opportunity, we'd love to hear from you! Send your resume to careers@ mynaturaldentist.com, and for the best consideration, please include the job title and where you found this listing in the subject line. Already an NDP candidate? Reach out directly to your recruiter to explore this opportunity further.